CUSTOMER SERVICE REPRESENTATIVE I

Ace Parking • Dallas, TX

9d

About The Position

ACE Parking is seeking a Customer Service Representative I to assist customers and perform office duties. The role supports customers using parking services and equipment, helps them locate their vehicles, directs them to parking areas or spaces, and responds to requests, questions, and complaints. The position calls for clear, tactful communication, an outgoing and enthusiastic personality, and a willingness to go above and beyond to provide courteous service.

Requirements

• Must be able to stand and walk for up to 8 hours per shift.
• Must be able to speak clearly, distinctly, and effectively using tact and diplomacy.
• Experience dealing with irate customers and resolving customer issues and/or complaints.
• An outgoing and enthusiastic personality.
• Willingness to do whatever it takes to earn a “Thank You.”

Responsibilities

• Assist with office duties, including answering phones and emails.
• Help customers use pay stations or automated ticketing equipment, obtain receipts, and make credit card payments.
• Assist customers with locating vehicles.
• Direct customers to parking areas or spaces, using hand signals or flashlights as necessary.
• Resolve customer requests, questions, and complaints.
• Actively look for ways to assist customers.

Benefits

• Medical, dental, vision, and life insurance coverage
• Flexible spending accounts
• 401(k)
• Vacation and sick leave
• Holiday pay
• Discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed