Technical Curriculum Developer

Black Box • United States,

3d

About The Position

The Technical Curriculum Developer creates structured training modules, courses, certification paths, assessments, and quizzes covering product functionality, deployment scenarios, and troubleshooting. Training serves sales teams, engineering and support teams, customers, and channel partners.

The role builds product expertise through hands-on lab work, including setting up, configuring, and operating Black Box solutions. It collaborates with product management and marketing to align training with use cases, deployment scenarios, product launches, positioning, and go-to-market priorities. The developer also uses AI tools such as Synthesia and ElevenLabs for presentations, video production, and course delivery, and evaluates emerging technologies to improve content quality and production speed.

This position establishes reusable templates, formats, quality standards, and documented methods for consistent training content. It keeps materials current with product changes, features, firmware updates, and market feedback. The role is suited to a self-directed person comfortable acting as the first training hire and building a training function and content library from the ground up.

Requirements

• 5–7 years of experience in technical training content development, instructional design, or technical writing for hardware or infrastructure products.
• Ability to break down complex technical products into clear, structured learning paths.
• Experience creating training content for technical and non-technical audiences.
• Hands-on experience with lab environments and test equipment.
• Experience building a training program or content library from scratch.
• Strong written and verbal English communication skills.
• Familiarity with AV/IT or KVM technologies, including video extension, switching, signal distribution, or related infrastructure technologies.
• Knowledge of instructional design fundamentals, including curriculum structure, sequencing learning objectives, and building assessments.
• Experience with e-learning authoring platforms such as Articulate, Captivate, or similar, as well as video production and LMS administration.
• Ability to work independently in a lab, follow technical documentation, and learn complex hardware and software products.

Nice To Haves

• Hands-on experience using AI-powered tools for content creation, video production, or course delivery, such as Synthesia or ElevenLabs.
• Experience in the AV, KVM, broadcast, or IT infrastructure industry.
• Familiarity with video processing, signal distribution, or networked AV technologies.

Responsibilities

• Design and develop structured training modules, courses, and certification paths on product functionality, deployment scenarios, and troubleshooting.
• Build assessments and quizzes to validate learner comprehension.
• Develop content for sales teams, engineering and support teams, customers, and channel partners.
• Set up, configure, and operate Black Box solutions in a lab to develop product expertise.
• Collaborate with product management and marketing to incorporate use cases, deployment scenarios, market context, launches, positioning, and go-to-market priorities.
• Use AI tools such as Synthesia, ElevenLabs, or similar platforms for presentations, video production, and course delivery.
• Evaluate emerging AI capabilities for improvements to content quality and production speed.
• Establish templates, formats, quality standards, and documented methods for consistent, repeatable training content.
• Maintain training materials as products evolve, incorporating features, firmware updates, and market feedback.

What This Job Offers

• Job Type: Full-time