Specialist I, Technical Content

Shure•Niles, IL

2d•$54,700 - $87,600•Hybrid

About The Position

Under direct supervision, the Technical Content Specialist I creates clear, accurate, and easy-to-use content that helps customers install, configure, and use Shure products successfully. The role works with engineers, product managers, marketers, and other subject matter experts to gather information and translate complex technical concepts into user-friendly documentation. The position is based at Shure’s Niles, Illinois headquarters and is hybrid. Applicants should include writing samples demonstrating their communication skills. The role includes 5% annual travel, including some weekends, with occasional global travel possible.

Requirements

Bachelor’s degree in Journalism, English, Writing, User Experience Design, Communications, or a related field.
At least 1 year of experience in professional writing, editing, content creation, or related work.
Strong written and verbal communication skills.
Ability to explain complex information clearly and concisely.
Strong attention to detail and commitment to quality.
Ability to manage multiple assignments and meet deadlines.
Curiosity and willingness to learn new technologies, tools, and processes.
Problem-solving mindset and ability to work independently and collaboratively.
Portfolio or writing samples demonstrating the ability to create effective content.
Comfort with AI-enabled digital tools and the ability to apply them appropriately to enhance productivity, innovation, and business results, while maintaining accountability for output quality through critical review, sound judgment, and adherence to company policies and ethical standards.
Must be currently authorized to work in the United States on a full-time basis; Shure will not sponsor work visas for this position.

Nice To Haves

Familiarity with user experience (UX) principles and content design best practices.
Basic understanding of technical writing concepts and documentation development.
Experience creating illustrations, diagrams, or other visual documentation assets.
Experience with Adobe InDesign, Adobe Illustrator, or similar publishing and design tools.
Background or interest in audio technology, IT, electronics, software, or other technical fields.

Responsibilities

Create and maintain single-source technical content for online help systems, user guides, installation guides, and printed documentation.
Develop illustrations, screenshots, diagrams, and other visual assets that support customer understanding of products and workflows.
Write and edit content according to department standards, style guides, and technical writing best practices.
Publish web-based documentation and support content for product launches, software releases, and maintenance updates.
Gather product information from engineers, product managers, compliance teams, and other cross-functional partners.
Interview subject matter experts to understand products, features, workflows, and customer use cases.
Review and validate documentation for accuracy, completeness, consistency, and quality before publication.
Manage assigned documentation projects, prioritize workload, collaborate with cross-functional teams, and identify opportunities to improve documentation, workflows, and the customer experience.
Coordinate document printing, production, and delivery with project managers, vendors, and other stakeholders.
Prepare multilingual print layouts using Adobe InDesign.