Technical Specialist I
About The Position
The Technical Specialist I supports SDMyers’ Diagnostic Services function by ensuring laboratory test results are technically accurate, consistent, and reliable. The role reviews and validates diagnostic data, applies industry standards, determines pass/fail outcomes, and converts technical findings into precise customer-facing reports. It also provides technical support to customers and internal sales teams to help inform decisions about electrical equipment reliability and maintenance. The position is primarily office-based and supports laboratory and diagnostic operations. Limited hybrid remote work may be available depending on business needs and performance. The role contributes to safer electrical systems, longer asset life, and stronger communities through mission-driven technical work.
Requirements
- Foundational knowledge of chemistry and laboratory-based testing methodologies.
- Working knowledge of electrical equipment diagnostics and oil analysis principles.
- Familiarity with applicable IEEE, IEC, and ASTM standards.
- Understanding of laboratory instrumentation and analytical processes used within SDMyers.
- General knowledge of oil processing services and their impact on equipment performance.
- Strong understanding of laboratory workflows, data integrity, and quality control processes.
- Advanced proficiency in Microsoft Word, Excel, and Outlook.
- Exceptional attention to detail, accuracy, and technical consistency.
- High level of integrity, initiative, and professional judgment.
- Strong team orientation and commitment to meeting deadlines, punctuality, and effective communication.
- Ability to sit for extended periods while maintaining focus on detailed technical data.
- Ability to lift up to 30 pounds.
Nice To Haves
- Bachelor’s degree in a technical or scientific discipline, or an equivalent combination of education and experience.
- Experience with SDMyers testing procedures.
- Prior experience as a Lab Technician II or higher with demonstrated quality and production performance.
- Experience with Transformer Dashboard and Salesforce.
- Completion of SDMyers T&E courses.
Responsibilities
- Review, validate, and interpret laboratory test results in accordance with SDMyers diagnostic procedures and criteria.
- Determine pass/fail outcomes using DSApp while meeting quality and turnaround-time expectations.
- Apply applicable IEEE, IEC, and ASTM standards when evaluating test data and recommendations.
- Prepare, edit, and finalize technical reports using SOP formats and Microsoft Word.
- Assist with developing, documenting, and maintaining Diagnostic Services SOPs and procedures.
- Collaborate with laboratory management on periodic split-sample testing and quality verification initiatives.
- Document customer correspondence and maintain accurate technical records and archives.
- Communicate rush and critical test results to sales teams and customers by phone and email to support timely follow-up.
- Provide clear, professional technical guidance and testing recommendations to internal and external customers.
- Identify when resampling or retesting is needed and communicate recommendations with supporting technical rationale.
- Support continuous improvement initiatives related to diagnostic processes, data quality, and reporting programs.
- Participate in technical training, meetings, and industry conferences related to electrical equipment testing and maintenance.
- Perform additional duties as assigned in support of Diagnostic Services objectives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
