Technical Support Specialist I

Energy Northwest • Richland, WA

9h • Onsite

About The Position

Under direct supervision, the Technical Support Specialist I provides administrative and technical support, with a focus on developing and delivering introductory AI training for Energy Northwest employees. The position creates job aids, demonstrations, reference cards, beginner-friendly tutorials, and step-by-step guides, and delivers instructor-led sessions in virtual and in-person settings. The role also maintains training content as AI tools and Energy Northwest guidelines evolve.

The position coordinates with supervisors, subject-matter experts, and the IT/AI team to identify training needs; assists employees during sessions; tracks attendance and feedback; and handles scheduling, materials preparation, and updates to SharePoint or internal systems. Training must align with Energy Northwest policies and reinforce cybersecurity, responsible AI use, and data-handling expectations, particularly in operational and regulatory environments.

This is a seven-month temporary position requiring onsite work in Richland, Washington, though the work environment is primarily office-based or virtual and occasional onsite training may be required. The listed pay range is $19.86–$24.82 per hour. The position is eligible for an annual at-risk compensation incentive plan. Energy Northwest describes retirement programs, insurance options, voluntary benefits, paid time accrual, and nine paid holidays.

Requirements

• High school diploma or equivalent.
• Strong communication skills and a professional demeanor.
• Ability to learn new technology tools quickly.
• Comfort presenting to small groups in classroom and virtual settings.
• Basic proficiency with Microsoft 365 applications, including Teams, SharePoint, and Outlook.

Nice To Haves

• Coursework, certification, or interest in artificial intelligence, machine learning, or information technology.
• Experience in customer service, training, tutoring, or help-desk support.
• Ability to simplify technical concepts for general audiences.
• Highly organized and adaptable, with the ability to work collaboratively.

Responsibilities

• Develop introductory AI training materials, including job aids, demonstrations, reference cards, and beginner-friendly tutorials.
• Deliver instructor-led training sessions virtually and in person to employees across departments.
• Create step-by-step guides to help employees learn new AI tools.
• Maintain training content as AI tools and Energy Northwest guidelines evolve.
• Collaborate with supervisors, subject-matter experts, and the IT/AI team to gather training requirements.
• Assist employees during training sessions, respond to basic questions, and escalate complex issues appropriately.
• Track attendance, collect feedback, and recommend improvements to future courses.
• Schedule sessions, prepare training materials, and post updates to SharePoint or internal systems.
• Ensure training content aligns with Energy Northwest policies, including cybersecurity, responsible AI use, and data-handling expectations.
• Reinforce safe and compliant ways to interact with AI tools, especially in operational and regulatory environments.
• Follow Energy Northwest safety, cybersecurity, and data-privacy procedures.

Benefits

• Three retirement programs, including the Washington State Public Employees' Retirement System pension plan, a 401(k) savings plan with an employer match component, and a 457(b) savings plan.
• Medical, dental, vision, disability, and life insurance options.
• Potential voluntary benefits, including flexible spending accounts, tuition reimbursement, student loan repayment, childcare subsidies, a health reimbursement arrangement, a health savings account, supplemental life insurance, and credit monitoring or identity theft insurance.
• Qualifying employees typically begin accruing 160 hours of personal time per year, with accruals increasing at service intervals.
• Nine paid holidays per calendar year.
• Eligibility for an annual at-risk compensation incentive plan.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED