Technical Support Specialist I
About The Position
Under direct supervision, the Technical Support Specialist I provides administrative and technical support, with a focus on developing and delivering introductory AI training for Energy Northwest employees. The position creates and maintains job aids, demonstrations, reference cards, beginner-friendly tutorials, and step-by-step guides as AI tools and Energy Northwest guidelines evolve. It delivers instructor-led training virtually and in person, supports participants, tracks attendance and feedback, and recommends course improvements. The role coordinates with supervisors, subject-matter experts, and the IT/AI team to gather training requirements. It also handles administrative work such as scheduling sessions, preparing materials, and posting updates to SharePoint or internal systems. Training must align with Energy Northwest policies for cybersecurity, responsible AI use, and data handling, with particular attention to safe and compliant use in operational and regulatory environments. The position is temporary for seven months and requires onsite work in Richland, Washington, though the work environment is primarily office or virtual. Occasional onsite training may be required. The role contributes to the responsible and effective adoption of AI tools across the agency.
Requirements
- High school diploma or equivalent.
- Strong communication skills and a professional demeanor.
- Ability to learn new technology tools quickly.
- Comfort presenting to small groups in classroom and virtual settings.
- Basic proficiency with Microsoft 365 applications, including Teams, SharePoint, and Outlook.
Nice To Haves
- Coursework, certification, or interest in artificial intelligence, machine learning, or information technology.
- Experience in customer service, training, tutoring, or help-desk support.
- Ability to simplify technical concepts for general audiences.
- Highly organized and adaptable, with the ability to work collaboratively.
Responsibilities
- Develop introductory AI training materials, including job aids, demonstrations, reference cards, and beginner-friendly tutorials.
- Deliver instructor-led training sessions virtually and in person to employees across departments.
- Create step-by-step guides to help employees learn new AI tools.
- Maintain training content as AI tools and Energy Northwest guidelines evolve.
- Collaborate with supervisors, subject-matter experts, and the IT/AI team to gather training requirements.
- Assist employees during training sessions, answer basic questions, and escalate complex issues appropriately.
- Track attendance, collect feedback, and recommend improvements to future courses.
- Schedule sessions, prepare materials, and post updates to SharePoint or internal systems.
- Ensure training content aligns with Energy Northwest policies for cybersecurity, responsible AI use, and data handling.
- Reinforce safe and compliant use of AI tools, especially in operational and regulatory environments.
- Follow Energy Northwest safety, cybersecurity, and data-privacy procedures.
Benefits
- Annual at-risk compensation incentive plan, subject to eligibility rules and agency performance against defined metrics and goals.
- Retirement programs including the Washington State Public Employees' Retirement System pension plan (PERS), a 401(k) savings plan with an employer match component, and a 457(b) savings plan.
- Medical, dental, vision, disability, and life insurance coverage options.
- Voluntary benefits may include flexible spending accounts, tuition reimbursement, student loan repayment, childcare subsidies, health reimbursement arrangement (HRA VEBA), health savings account (HSA), supplemental life insurance, and credit monitoring/identity theft insurance.
- Qualifying employees typically start personal time accrual at 160 hours per year; personal time accruals grow at various service intervals.
- Nine paid holidays per calendar year.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
