Technical Consultant - Patient Monitoring (Field: Syracuse, NY)

Philips•Syracuse, NY

3d•Onsite

About The Position

Launch your career as a Technical Consultant in Philips’ Hospital Patient Monitoring business. This field role installs and supports patient monitoring solutions, partnering with customers and cross-functional teams to help deliver reliable technology that supports patient care. The position provides onsite and remote technical support and includes responsibility for the lifecycle of patient monitoring and IT infrastructure solutions, from installation and configuration through integration, testing, troubleshooting, and ongoing support. The role requires travel throughout the specified geography and work in customer healthcare environments, as well as an office/home office or remote setting. The position is based in the Syracuse, New York area and requires residence in or within commuting distance of Syracuse. Approximately 75% travel is required, with average daily driving time of 1–4 hours. Occasional overnight stays and travel by air or train may be required. Flexible hours may include non-standard hours, overtime, weekends, and on-call rotations. The role is overtime eligible and includes field service incentive bonus plans, on-call pay, a company fleet/car, training, and advancement opportunities.

Requirements

At least 2.5 years of professional experience in IT services or related technical environments.
Foundational understanding of IT systems, networking concepts, and technical troubleshooting.
Associate degree in computer science, biomedical, engineering, or a related field, or an equivalent combination of education and the listed experience.
Ability to travel approximately 75% across the specified geography; average driving time is 1–4 hours daily.
Ability to work flexible hours based on business needs, including non-standard hours, overtime, weekends, and on-call rotations.
Ability to work in an office/home office or remote setting and in hospital/healthcare environments, and to comply with vendor credentialing requirements.
Ability to wear required personal protective equipment.
Ability to travel for business, including occasional overnight stays and travel by air and/or train.
Must reside in or within commuting distance of Syracuse, NY.
US work authorization is required; candidates needing work-authorized visa sponsorship now or in the future will not be considered.
Detail orientation, collaboration, problem-solving, organization, communication, disciplined process adherence, continuous learning, and customer focus.

Nice To Haves

Experience in a field or hospital-based healthcare environment.
Experience with patient monitoring, telemetry units, ventilators, and defibrillators.
Computer networking certification such as CompTIA Network+, Cisco Certified Network Associate (CCNA), or an equivalent or higher-level certification; CCNA is encouraged for career progression.
Bachelor’s degree.

Responsibilities

Deliver onsite and remote technical support, responding to customer issues and minimizing disruption to clinical and operational workflows.
Diagnose and resolve system, network, and application issues using structured troubleshooting approaches.
Support installation, configuration, integration, and testing of complex patient monitoring and IT infrastructure solutions.
Apply knowledge of customer environments and requirements to implement and optimize systems for long-term performance.
Troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies.
Analyze root causes and implement sustainable solutions to improve system stability and reduce recurring issues.
Maintain accurate documentation of system configurations, troubleshooting activities, and support procedures.
Follow configuration management and version control practices to support consistency, knowledge sharing, and future implementations.
Collaborate with senior engineers, clinical partners, sales, and service teams to deliver high-quality outcomes.
Build technical expertise and contribute to knowledge sharing and improvement initiatives that enhance service delivery and customer satisfaction.
Travel for business across the specified geography, including driving and occasional overnight, air, or train travel.
Comply with hospital and healthcare environment requirements, vendor credentialing, and personal protective equipment requirements.