Technical Consultant - Patient Monitoring (Field: Hartford/New Haven, CT)

Philips•Hartford, CT

About The Position

As a Technical Consultant in Philips’ Hospital Patient Monitoring business, you will independently lead complex patient monitoring implementations and act as a trusted technical expert to customers. You will deliver reliable, secure, high-performing healthcare solutions while mentoring other consultants and helping shape service delivery. This is a field service role serving the Hartford and New Haven, Connecticut area. The position requires approximately 75% travel across the specified geography, with an average of 1–4 hours of driving per day; occasional overnight stays and air or train travel may be required. You must reside in or within commuting distance of Hartford and New Haven, CT. You will work at customer or supplier locations, including hospitals and healthcare environments, and may also work in an office, home office, or remote setting. You must comply with vendor credentialing and wear required personal protective equipment. Flexible hours are required to meet business needs and may include non-standard hours, overtime, weekends, and on-call rotations. U.S. work authorization is required; sponsorship is not available. Relocation benefits are not provided. The hourly pay range in Connecticut is $39.00–$61.00, with overtime eligibility. The role also includes field service incentive bonus plans, on-call pay, a company fleet/car, training, and advancement opportunities. Compensation may vary based on qualifications, experience, business needs, location, and internal equity. Employees may participate in Philips’ Total Rewards benefits program, including PTO, a 401(k) with up to 7% matching, an HSA with company contribution, a stock purchase plan, and education reimbursement. The requisition is expected to remain active for 45 days but may close earlier.

Requirements

At least 5 years of professional work experience in IT services or related technical environments.
Experience working in a hospital or clinical IT environment.
Advanced knowledge of computer networking, system integration, and technical troubleshooting in a healthcare IT environment.
Active Cisco Certified Network Associate (CCNA) certification; higher-level Cisco certifications such as CCNP are also acceptable.
Associate degree in computer science, biomedical, engineering, or a related field, or an equivalent combination of education and listed experience.
Ability to travel for business, approximately 75% across the specified geography; average driving time is 1–4 hours daily.
Ability to work in an office/home office or remote setting and in a hospital/healthcare environment, complying with vendor credentialing.
Ability to work flexible hours based on business needs, including non-standard hours, overtime, weekends, and on-call rotations.
Ability to wear required personal protective equipment.
Ability to meet the physical, cognitive, and environmental requirements of the field service position, with or without accommodation.
U.S. work authorization; candidates requiring work-visa sponsorship now or in the future will not be considered.
Residence in or within commuting distance of Hartford and New Haven, Connecticut.

Nice To Haves

Experience with patient monitoring, telemetry units, ventilators, and defibrillators.
Bachelor’s degree.
Higher-level Cisco certifications, such as CCNP, are acceptable in place of CCNA.

Responsibilities

Independently lead and execute complex system installations, upgrades, and implementations across patient monitoring and IT infrastructure environments.
Provide hands-on troubleshooting, validation, and system optimization to maintain operational continuity.
Serve as the primary technical authority for system architecture, networking decisions, configuration validation, and risk management.
Diagnose and resolve complex system and performance issues using advanced troubleshooting and structured problem-solving.
Engage customers as a trusted advisor to understand technical environments, workflows, and operational challenges.
Lead technical discussions and provide tailored recommendations aligned with clinical, business, and strategic objectives.
Own configuration management, version control, and system validation.
Develop and promote standardized methodologies and best practices to support consistency, scalability, and compliance.
Contribute to continuous improvement and organizational knowledge sharing.
Collaborate with sales, clinical, service, and project teams.
Mentor junior consultants to build technical capability and consistency.
Represent the organization professionally, strengthen customer relationships, and support long-term customer success and growth.
Travel approximately 75% across the specified geography, including daily driving and occasional overnight or air/train travel.
Work flexibly as business needs require, including non-standard hours, overtime, weekends, and on-call rotations.
Comply with vendor credentialing and wear required personal protective equipment.