Technical Consultant - Patient Monitoring (Field: Syracuse, NY)

Philips•Syracuse, NY

5d•$32 - $51•Onsite

About The Position

The Technical Consultant works in Philips’ Hospital Patient Monitoring business, installing and supporting patient monitoring solutions and helping deliver reliable technology that improves patient care. The position provides onsite and remote technical support, diagnoses and resolves system, network, and application issues, and minimizes disruption to clinical and operational workflows. The role supports the lifecycle of patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing. The consultant uses approved tools, test equipment, and diagnostic methods to troubleshoot issues, identify root causes, and implement lasting solutions. The position also maintains documentation of configurations and support activities, follows configuration management and version control practices, and collaborates with engineering, clinical, sales, and service teams. This is a field role based in or within commuting distance of Syracuse, New York, requiring approximately 75% travel across the specified geography. Work may take place in hospitals, healthcare environments, an office or home office, or remotely. The role involves flexible hours to meet business needs, including non-standard hours, overtime, weekends, and on-call rotations. Occasional overnight stays and air or train travel may be required. US work authorization is required, and relocation benefits are not provided.

Requirements

At least 2.5 years of professional work experience in IT services or related technical environments.
Foundational understanding of IT systems, networking concepts, and technical troubleshooting.
Associate degree in computer science, biomedical, engineering, or a related field, or an equivalent combination of education and listed experience.
Ability to travel for business, including approximately 75% travel across the specified geography.
Ability to work in office or home-office and remote settings as well as hospital or healthcare environments.
Ability to work flexible hours, including non-standard hours, overtime, weekends, and on-call rotations.
Ability to wear required personal protective equipment.
Detail-oriented, collaborative problem-solving approach, strong organizational and communication skills, disciplined process orientation, and a growth mindset.
US work authorization; candidates requiring work-authorized visa sponsorship now or in the future will not be considered.
Must reside in or within commuting distance of Syracuse, NY.

Nice To Haves

Experience in a field or hospital-based healthcare environment.
Experience with patient monitoring, telemetry units, ventilators, and defibrillators.
Computer networking certification, such as CompTIA Network+, Cisco Certified Network Associate (CCNA), or an equivalent or higher-level certification; CCNA is encouraged for career progression.
Bachelor’s degree.

Responsibilities

Deliver onsite and remote technical support, responding to customer issues and minimizing disruption to clinical and operational workflows.
Diagnose and resolve system, network, and application issues using structured troubleshooting approaches.
Install, configure, integrate, and test patient monitoring and IT infrastructure solutions.
Apply an understanding of customer environments and requirements to implement and optimize systems.
Use approved tools, test equipment, and diagnostic methodologies to troubleshoot technical challenges.
Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues.
Maintain detailed documentation of system configurations, troubleshooting activities, and support procedures.
Follow configuration management and version control practices to support consistency, knowledge sharing, and future implementations.
Collaborate with senior engineers, clinical partners, sales, and service teams to deliver high-quality outcomes.
Build technical expertise and contribute to knowledge sharing and improvement initiatives that enhance service delivery and customer satisfaction.
Travel approximately 75% across the assigned geography, with average daily driving time of 1–4 hours and occasional overnight, air, or train travel.
Work flexible hours based on business needs, including non-standard hours, overtime, weekends, and on-call rotations.
Wear required personal protective equipment and comply with vendor credentialing requirements.