Field Service Technician - East Syracuse, NY

Rivian•Town of DeWitt, NY

About The Position

Rivian is hiring an emerging-to-mid-level technician to support electric vehicle repairs, inspections, and field service operations while developing technical skills under the mentorship of senior technicians and leadership. The role is based primarily at a local service center, with possible work at remote locations, on mobile service routes, or at production facilities as business needs evolve. The successful candidate will provide a professional customer experience and perform high-quality work while following repair procedures and safety requirements.

Requirements

Minimum age of 21 years.
Valid driver’s license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including potential weekend, holiday, early morning, evening, or overnight shifts based on business needs.
Flexibility to travel to regional locations or production facilities as needed.
Proficiency with laptops and computers in Windows or Mac environments and with work order management systems.
Strong organizational and time-management skills, eagerness to learn, and high attention to detail.
Ability to sit, stand, walk, bend, kneel, reach, and lift up to 50 pounds.
Foundational understanding of basic electricity, including awareness of high- versus low-voltage systems.
Basic familiarity with circuit measurement tools such as a DVOM and introductory exposure to reading electrical schematics.
Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
Basic understanding of diagnostic workflows and troubleshooting steps under guidance.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Ability to drive a non-commercial truck and trailer.
Graduation from an accredited automotive repair school or program.
0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates are welcome.
Basic exposure to EV or hybrid frameworks.
Experience working in a fast-paced startup environment.

Responsibilities

Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections at service centers, on mobile routes, or at remote locations.
Learn to identify and explain Rivian products, EV frameworks, tools, and accessories while working under senior-technician mentorship.
Use technical resources and follow repair procedures efficiently without compromising quality or safety.
Conduct post-repair road tests to verify repair quality and vehicle safety.
Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work order and expense reporting.
Maintain detailed technical notes and documentation for completed and in-process repairs.
Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities and outreach events.
Identify opportunities to improve processes, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
Complete required training, keep technical skills current, and maintain high-quality work with minimal supervision as experience increases.