Field Service Engineer - CT/MRI (Field: Syracuse, NY)

Philips•Syracuse, NY

5d•$39 - $61•Onsite

About The Position

This role is for a Field Service Engineer specializing in CT/MRI equipment. The primary responsibility is to manage customer relationships by effectively installing, troubleshooting, servicing, and maintaining equipment at customer sites. The position requires providing exceptional customer service, understanding the customer's business, and generating service revenue. The engineer will also participate in team processes, identify training needs, and seek opportunities to increase their capabilities, potentially across multiple modalities. Administrative duties, including managing timesheets, service work orders, expense reports, and other documentation, must be performed within regulatory requirements. The role involves utilizing tools and resources to resolve customer and system problems, completing preventative maintenance, Field Change Orders (FCOs), and installations. Approximately 70% travel across the specified geography is required, with an average driving time of 1-4 hours daily. Occasional overnight stays and air/train travel may be necessary.

Requirements

2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years’ in electromechanical industries.
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
Associate Degree in electronics or equivalent combination of education and experience.
Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
Must be able to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
Must be able to safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Must reside in or within commuting distance to Syracuse, NY.

Nice To Haves

Preferred experience in Computed Tomography (CT) or Magnetic Resonance (MR) imaging equipment.
BSEE/BSEET/BSME/BSMET preferred.

Responsibilities

Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs.
Understand the customer's business and competitive environment; generate service revenue.
Actively participate as a member of the regional work team; work to improve team processes and identify training gaps.
Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.
Adhere to established training, quality, and safety requirements.
Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.
Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).