Banking Service Technician (ATMs) - Syracuse, NY

Convergint•Syracuse, NY

1d•$52,736 - $76,426

About The Position

Convergint is seeking a full-time Automation Banking Service Specialist to respond to, diagnose, and resolve field service issues for service customers. The role requires competency in lock work, forced opening of safes and safe deposit boxes, maintenance and repair of drive-up systems, and additional alarm and CCTV knowledge. The technician specializes in at least one of three areas: locksmithing, drive-up systems, or electronic systems. The technician installs, programs, tests, repairs, and services banking equipment and systems, including drive-up equipment, deal drawers, and related audio and video equipment. Duties also include troubleshooting remote units and their components, performing preventive maintenance, supporting network equipment when assigned, handling moderately complex installations and service calls, and training or mentoring others. The position works with customers and team members to deliver service, meet specifications and deadlines, and comply with applicable regulations, manufacturer requirements, and company safety policies.

Requirements

Demonstrated competency in at least one specialization: locksmithing, drive-up systems, or electronic systems.
Competency in lock work, including forced opening of safes and safe deposit boxes.
Knowledge of maintenance and repair of drive-up systems and additional alarm and CCTV knowledge.
Strong troubleshooting skills for malfunctioning equipment or software systems.
Ability to respond to customer service calls, including emergency and after-hours calls, in a timely manner.
Ability to perform work in compliance with applicable regulations, manufacturer specifications, and health and safety procedures.
Professional customer-service skills and the ability to communicate and work consistently with team members.

Responsibilities

Respond to, diagnose, and resolve customer field-service issues, including scheduled maintenance, emergency, and after-hours calls.
Install, program, test, repair, and service drive-up, locksmith, and electronic systems and equipment.
Install, repair, rebuild, and service remote drive-up systems and related audio and video equipment.
Troubleshoot, repair, and replace components of remote, audio, and video equipment; repair or replace damaged remote-unit components.
Perform preventive maintenance and clean, maintain, adjust, calibrate, and service equipment used in the role.
Install new units, complete final connections and testing, and provide training; handle moderately complex installations such as alert systems.
Install, configure, and support network systems and equipment for assigned projects when needed.
Mentor less experienced staff using technical knowledge and experience.
Identify project challenges, communicate them to appropriate parties, and help develop and implement strategies to limit cost and schedule deviations.
Inspect completed work for conformance with specifications, requirements, and manufacturer specifications; escalate the most complex issues.
Perform work in accordance with state and local regulations, industry best practices, and company health and safety policies and procedures.
Troubleshoot malfunctioning equipment or software systems to isolate and resolve problems.
Provide professional customer service and represent Convergint appropriately in appearance and behavior.
Communicate and collaborate with team members to improve operations; provide management with feedback about customer satisfaction, product performance, installation techniques, standards, and potential product improvements.
Stay informed about company policies and perform other duties as requested or required.
Participate in Convergint's Recruit Awesome People program by referring potential colleagues to Talent Acquisition and hiring managers.