Banking Service Technician (ATMs) - Syracuse, NY

Convergint Career•Syracuse, NY

19h

About The Position

Convergint is hiring a full-time Banking Service Technician to respond to, diagnose, and resolve field service issues for service customers. The technician must be skilled in at least one of three specialization areas: locksmithing, drive-up systems, or electronic systems. The role installs, programs, tests, repairs, and services banking equipment and systems, including remote drive-up equipment, deal drawers, and related audio and video equipment. It also supports existing customers through service calls and preventive maintenance. The technician performs work of moderate scope and complexity, including moderately complex installations and customer service calls. Responsibilities include inspecting completed work, troubleshooting equipment and software, maintaining tools and equipment, following applicable regulations and safety procedures, and helping less experienced staff develop their skills. The technician works with colleagues to improve operations and represents Convergint as a professional, customer-focused service provider.

Requirements

Demonstrated skill in at least one specialization: locksmithing, drive-up systems, or electronic systems.
Strong troubleshooting skills for diagnosing and resolving problems in equipment or software systems.
Ability to perform moderately complex installations and service work of moderate scope and complexity.
Ability to respond to scheduled, emergency, and after-hours service calls in a timely manner.
Ability to follow state and local regulations, manufacturer specifications, and company health and safety policies and procedures.
Commitment to customer service, integrity, growth, accountability, and delivering results.

Responsibilities

Install equipment and respond to service calls to support existing customers.
Install, repair, rebuild, and service remote drive-up systems and related audio and video equipment.
Work on locking mechanisms ranging from basic drawer locks to vaults, secure keyways, and other banking-specific systems.
Install, program, test, repair, and service systems and equipment for drive-up, locksmith, and electronic projects.
Troubleshoot and repair remote units and their audio, video, and other components; replace damaged components as needed.
Install, configure, and support network systems and equipment for assigned projects when required.
Perform preventive maintenance and clean, maintain, adjust, calibrate, and service equipment used in the work.
Mentor less experienced staff using technical knowledge, skills, and experience.
Handle moderately complex installations, including alert systems; complete final connections, testing, and customer training for new units.
Respond promptly to moderately complex customer service calls, scheduled maintenance calls, and emergency or after-hours service calls.
Identify potential project challenges, inform appropriate parties, and help develop and implement strategies to minimize cost and schedule deviations.
Inspect completed work for conformance with specifications, requirements, and applicable manufacturer specifications.
Troubleshoot malfunctioning equipment or software systems to isolate and resolve problems; refer only the most complex issues to higher levels.
Perform work in accordance with state and local regulations, general best practices, and company health and safety policies and procedures.
Communicate and collaborate with team members to improve operations.
Advise management, when appropriate, on customer satisfaction, product performance, installation techniques and standards, and product improvements.
Stay informed about company policies and maintain a professional image in appearance and behavior.
Perform other duties and responsibilities as requested or required.