Sr. Field Service Technician - East Syracuse, NY

Rivian•Town of DeWitt, NY

About The Position

Rivian is seeking an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role involves advanced diagnostics, complex repairs, and field support, while mentoring junior technicians, driving continuous improvement, and resolving challenging technical issues. The position is primarily based at a service center but may also require remote work, travel to remote locations, or support at production plants as business needs demand. The technician will work across advanced high-voltage and low-voltage systems, vehicle networks, chassis and dynamic systems, thermal and HVAC systems, and ADAS and body/glass integration. The role also includes technical troubleshooting for field teams, maintaining high repair-quality standards, managing complex parts operations, and documenting findings and root-cause analysis.

Requirements

Minimum age of 21.
Valid driver’s license with a clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including weekends, holidays, early mornings, evenings, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows and Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
Physical capability to perform occupational tasks including sitting, standing, bending, kneeling, and lifting up to 50 lbs.
State mechanic certifications where required by jurisdiction.
Extensive experience in bumper-to-bumper diagnostics; 5 to 8+ years of automotive repair experience is preferred.
3 to 8+ years of hands-on experience working on vehicle high-voltage systems and high-voltage diagnostic work.
Deep understanding of high-voltage architecture, High-Voltage Interlock Loops (HVIL), charging isolation, and safety power-down protocols using appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
Advanced knowledge of automotive electronics, CAN and LIN bus communication, electrical schematics, and wiring harness repairs.
Mastery of chassis service, including alignments and braking systems, and advanced diagnosis of ABS, traction control, power steering, and noise, vibration, and harshness concerns.
Comprehensive knowledge of HVAC systems, coolant drain/fill operations, A/C machine use, 609 refrigerant certification, and complex thermal management diagnosis.
Proficiency in calibrating Advanced Driver Assistance Systems (ADAS) and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
Background in continuous improvement, process standardization, and escalation management.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
Provide diagnostic guidance to field service teams and perform remote diagnostics or repairs using logged vehicle data and technical schematics when local vehicle access is not required.
Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, champion continuous improvement, and uphold high standards across repair workflows.
Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
Create high-quality documentation in service support and engineering systems and provide root-cause analysis and actionable feedback to field service engineers and leadership.