Technical Claim Manager-Miscellaneous Professional Liability/Errors & Omissions (E&O)

RLI Insurance•Chicago, IL

About The Position

The Technical Claim Manager works under general management and manages claims from first notice of loss through resolution within RLI’s Professional Liability group, primarily covering miscellaneous professional liability (MPL) and Errors & Omissions (E&O) claims. The role investigates, analyzes, and reviews new and reassigned claims for coverage, liability, damages, and reserves, and manages surveyors, investigators, adjusters, attorneys, and experts as needed. The manager maintains claim files and ensures claims have coverage analyses, are properly documented and adjusted, and are paid. The position focuses on handling professional liability claims fairly, expeditiously, and economically to achieve optimum payout results. It includes assessing coverage, issuing coverage communications, investigating claims, setting reserves, pursuing risk transfer opportunities, and resolving claims effectively. Travel to mediations, settlement conferences, and trials may be required as warranted. RLI’s Total Rewards package includes compensation and benefits, with an employee stock ownership plan at its core. The company also describes professional development opportunities, a learning culture, and a commitment to diversity and inclusion.

Requirements

Typically requires a bachelor’s degree in business administration, insurance, or a related field, or an equivalent level of education and experience.
At least 5 years of related legal or insurance experience, or equivalent education and experience.
Meaningful experience handling professional liability claims with significant exposure under professional liability policies.
Ability to use analytical methods to handle complex claims and develop sophisticated case resolution strategies.
Ability to develop innovative claims solutions and sophisticated negotiation strategies.
Ability to communicate findings and recommendations on claim matters.

Nice To Haves

Superior working knowledge of case law, statutes, and procedures affecting claim handling and valuation.

Responsibilities

Manage professional liability claims from first notice of loss through resolution, primarily involving miscellaneous professional liability litigation and E&O.
Investigate, analyze, and review new and reassigned claims for coverage, liability, damages, and reserves.
Manage surveyors, investigators, adjusters, attorneys, and experts as needed.
Maintain claim files and ensure coverage analyses, documentation, adjustment, and payment are completed appropriately.
Assess coverage issues and issue appropriate coverage letters and documentation.
Complete timely claim investigations and establish appropriate reserves.
Pursue risk transfer opportunities, including contractual indemnity and additional insured issues.
Handle claims in accordance with RLI’s Best Practices.
Resolve claims fairly, expeditiously, economically, and to an effective outcome.
Travel to and attend mediations, settlement conferences, and/or trials as warranted.
Communicate findings and recommendations on claim matters, testify in court, and collaborate with underwriters.

Benefits

Annual bonus plans
Employee stock ownership plan (ESOP)
401(k) with automatic 3% company contribution
Annual 401(k) and ESOP profit-sharing contributions, up to 15% of eligible earnings
Paid time off and holidays
Paid volunteer time off
Parental and family care leave
Flexible and hybrid work arrangements
Fitness center discounts and a free virtual fitness platform
Employee assistance program
Medical, dental, and vision benefits
Flexible spending and health savings accounts
Group life and AD&D insurance equal to 2x base salary
Voluntary life, critical illness, and accident insurance for purchase
Short-term and long-term disability benefits
Professional development and training opportunities
Tuition reimbursement
Education bonuses