Technical Claim Manager-Miscellaneous Professional Liability/Errors & Omissions (E&O)
About The Position
The Technical Claim Manager manages claims from first notice of loss through resolution within RLI’s Professional Liability group, primarily covering miscellaneous professional liability (MPL) and Errors and Omissions (E&O) claims. The role investigates, analyzes, and reviews new and reassigned claims for coverage, liability, damages, and reserves. It also manages surveyors, investigators, adjusters, attorneys, and experts as needed, and maintains claim files to ensure coverage analysis, documentation, adjustment, and payment are handled appropriately. The position handles complex professional liability claims, develops effective resolution strategies, pursues risk transfer opportunities, and resolves claims fairly, promptly, and economically. The role may involve travel to mediations, settlement conferences, and trials. RLI describes its Total Rewards package as including compensation, benefits, and perks, with an Employee Stock Ownership Plan (ESOP) at its core. The position offers a base salary range of $100,004 to $143,005, subject to factors including location, experience, qualifications, and business needs.
Requirements
- Typically requires a bachelor’s degree in business administration, insurance, or a related field, or an equivalent level of education and experience.
- Five or more years of related legal or insurance experience, or an equivalent level of education and experience.
- Meaningful experience handling professional liability claims with significant exposure under professional liability policies.
- Ability to apply analytical methods to claim examination and handle complex claims using sophisticated case-resolution strategies.
- Ability to develop innovative claims solutions, including sophisticated negotiation strategies.
- Ability to communicate claim findings and recommendations, testify in court, and collaborate with underwriters.
Nice To Haves
- Superior working knowledge of case law, statutes, and procedures affecting the handling and value of claims.
Responsibilities
- Proactively handle professional liability claims, primarily involving miscellaneous professional liability litigation and Errors and Omissions (E&O), to achieve optimum payout results through fair, prompt, and economical resolution.
- Assess and analyze coverage issues and issue appropriate coverage letters and documentation.
- Complete timely claim investigations and establish appropriate reserves.
- Pursue risk transfer opportunities, including contractual indemnity and additional insured issues.
- Handle claims in accordance with RLI’s Best Practices.
- Resolve claims in a timely manner to achieve effective outcomes.
- Travel to and attend mediations, settlement conferences, and/or trials as warranted.
- Manage surveyors, investigators, adjusters, attorneys, and experts as needed.
- Maintain claim files and ensure claims are analyzed for coverage, properly documented, adjusted, and paid.
Benefits
- Annual bonus plans
- Employee stock ownership plan (ESOP)
- 401(k) with automatic 3% company contribution
- Annual 401(k) and ESOP profit-sharing contributions of up to 15% of eligible earnings
- Paid time off and holidays
- Paid volunteer time off
- Parental and family care leave
- Flexible and hybrid work arrangements
- Fitness center discounts and a free virtual fitness platform
- Employee assistance program
- Comprehensive medical, dental, and vision benefits
- Flexible spending and health savings accounts
- Group life and AD&D insurance equal to 2x base salary
- Voluntary life, critical illness, and accident insurance available for purchase
- Short-term and long-term disability benefits
- Training and certification opportunities
- Tuition reimbursement
- Education bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
