Technical Business Systems Analyst

CapTech Consulting • Charlotte, NC

5d • Hybrid

About The Position

Technical Business Systems Analysts at CapTech work alongside business and technical stakeholders to define complex solutions, drive solution design, and ensure delivered products meet business needs. The role covers initiatives ranging from custom digital product development to large-scale integrations, modernization, and enterprise transformation across multiple systems, technologies, and business lines.

The analyst operates at the intersection of business and technology, translating business objectives into technical requirements and partnering with architects, engineers, and product teams. The role is hands-on throughout the delivery lifecycle, helping teams move from ambiguous problems toward well-designed, scalable, and maintainable solutions. Analysts become trusted advisors and subject-matter partners by learning client challenges, processes, and technology landscapes. The position follows a hybrid client-site schedule, with regular onsite visits each week based on engagement requirements.

Requirements

• 3–10+ years of experience as a Business Systems Analyst, Technical Architect, or in a similar role on IT initiatives and enterprise-scale solution delivery.
• Prior consulting experience or demonstrated ability to work effectively in a client-facing advisory role.
• Experience with multi-system implementations, enterprise applications, and complex integrations.
• Experience partnering with software development teams throughout the full software delivery lifecycle.
• Experience creating process flows, data flows, sequence diagrams, system context diagrams, or other visual models of business and technical solutions.
• Experience defining business rules, writing user stories, developing acceptance criteria, and managing requirements in Agile environments.
• Strong understanding of enterprise integration patterns, APIs, data flows, and modern cloud-based architectures.
• Ability to write and execute SQL queries for analysis, troubleshooting, validation, and testing.
• Experience in data analysis, data mapping, and requirements traceability across multiple systems.
• Strong written and verbal communication skills and ability to collaborate with technical and non-technical stakeholders.
• Proficiency with delivery and collaboration tools such as JIRA, Confluence, Azure DevOps, or similar platforms.
• Bachelor’s degree in Business Administration, Computer Science, Management Information Systems, or a related field, or an equivalent combination of education and experience.
• Must be authorized to work directly for any employer in the United States without visa sponsorship.

Nice To Haves

• Experience supporting digital product development and product-centric delivery models.
• Experience in regulated industries such as energy, utilities, infrastructure, financial services, healthcare, or the public sector.
• Knowledge of Microsoft Dynamics 365, Power Platform, Salesforce, or other enterprise business platforms.
• Experience supporting cloud modernization, application modernization, or enterprise transformation initiatives.
• Familiarity with system architecture concepts, object-oriented design principles, or software engineering practices.
• Microsoft Dynamics 365, Power Platform, Scrum, Product Owner, CBAP, PMI-PBA, or related certifications.

Responsibilities

• Become familiar with client business challenges, processes, and technology landscapes and serve as a trusted advisor and subject-matter partner to stakeholders.
• Contribute to cross-functional teams throughout the system delivery lifecycle, from discovery through delivery and validation.
• Elicit requirements through interviews, workshops, and collaborative working sessions.
• Translate business objectives into detailed functional and technical requirements for architecture, development, testing, and deployment.
• Partner with architects, engineers, and product teams on solution design, including data modeling, API and integration requirements, interface definitions, and system workflows.
• Analyze current-state data structures, data quality, and business impacts, and help define how data supports future-state solutions.
• Document data mappings, business rules, system interactions, and upstream and downstream dependencies for complex integrations.
• Bridge business and technical perspectives to help ensure solutions are valuable, usable, scalable, and maintainable.
• Evaluate current-state processes and systems, define desired future states with stakeholders, and conduct gap analysis to identify solution options and recommendations.
• Write and refine epics, user stories, acceptance criteria, and backlog items in an Agile delivery team.
• Coordinate and support integration testing, system testing, and user acceptance testing, including requirements traceability and validation.
• Identify risks, dependencies, assumptions, and impacts across business processes, systems, and integrations.
• Communicate with technical teams, business stakeholders, and executive leadership, adapting communication to the audience.

Benefits

• Competitive salary with performance-based bonus opportunities.
• Three medical plan options (PPO and HDHP), dental coverage, and vision coverage.
• Company-paid basic life and AD&D insurance, short-term disability insurance, and long-term disability insurance.
• Matching 401(k).
• Cell phone stipend.
• Competitive paid time off.
• Paid birth and family bonding leave.
• Adoption assistance.
• Training and certification opportunities eligible for expense reimbursement.
• Team-building and social activities.
• Mentor program to support career development.
• Flexible work environment, with remote work permitted when compatible with CapTech and client needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level