Technical Business Systems Analyst

Tokio Marine HCC•Kennesaw, GA

4d•Onsite

About The Position

Leads analysis and definition of future-state business processes and detailed system specifications supporting modernization of Tokio Marine HCC’s insurance capabilities. The analyst partners with business subject matter experts, product leadership, architects, developers, quality assurance, and data teams to understand Medical Stop Loss, Organ Transplant, and MedPlus operations. The role focuses on business capabilities, outcomes, rules, decisions, data, controls, exceptions, and opportunities to improve efficiency and user experience. The analyst evaluates business needs, recommends scalable and modern approaches, and turns approved future-state designs into developer-ready Jira epics, features, user stories, acceptance criteria, business rules, data requirements, integration requirements, and non-functional requirements. The position also contributes to conceptual and logical data models for solutions using Azure, Microsoft Fabric, MongoDB, or other NoSQL technologies. The role is located onsite in Kennesaw, Georgia; the posting also mentions a hybrid work schedule as a company benefit. The position has no direct people management responsibility. Occasional work outside normal business hours may be required to support critical planning, releases, or issue resolution.

Requirements

Bachelor’s degree in Business, Insurance, Computer Science, Information Systems, Data Management, or a related field; equivalent relevant experience may be considered.
At least 4 years of progressive experience in technical business analysis, business systems analysis, process architecture, product analysis, or requirements engineering for application development or platform modernization.
Demonstrated experience translating complex processes into future-state workflows and developer-ready functional and technical specifications.
Experience in Agile delivery environments and creating or managing Jira epics, features, stories, acceptance criteria, dependencies, and traceability.
Experience defining data requirements and contributing to conceptual or logical data models.
Strong process discovery and future-state process design skills using BPMN, value streams, swimlane diagrams, decision models, or comparable methods.
Ability to distinguish business process and capability requirements from the navigation, screen layout, and limitations of an existing application.
Advanced requirements elicitation, analysis, specification, validation, prioritization, impact analysis, and traceability skills.
Demonstrated ability to translate complex business processes into clear, testable Jira epics, features, user stories, acceptance criteria, and supporting specifications.
Experience developing conceptual and logical data models and defining data entities, relationships, business rules, ownership, quality, and lifecycle requirements.
Working knowledge of MongoDB or other NoSQL data-modeling concepts, including documents, embedding versus referencing, indexing, schema evolution, access patterns, and consistency considerations.
Working knowledge of APIs, integrations, workflow, identity and access, auditability, data privacy, security controls, and non-functional requirements.
Strong Jira skills and experience with Confluence and process-modeling tools such as Microsoft Visio or similar.
Excellent written, verbal, facilitation, interviewing, and presentation skills, including communicating effectively with business and technical audiences.
Strong attention to detail, curiosity, sound judgment, and ability to work through ambiguity and incomplete information.
Ability to learn complex insurance products and business rules and document them clearly, testably, and maintainably.
Extended computer use and participation in discovery workshops, process design sessions, backlog refinement, and delivery meetings.

Nice To Haves

IIBA CBAP or CCBA, PMI-PBA, or equivalent business analysis certification.
BPMN, process improvement, Lean Six Sigma, or process architecture training.
Azure Fundamentals, Azure Data Fundamentals, or relevant Microsoft Fabric certification.
Direct experience with Medical Stop Loss insurance processes.
Experience with Organ Transplant or MedPlus operations.
Experience recommending modern insurance practices, workflow automation, straight-through processing, and user experience improvements.
Working knowledge of Azure services and Microsoft Fabric concepts; hands-on configuration or development experience is beneficial but not required.
Experience with event-driven processing, batch processing, integration patterns, analytics requirements, and source-to-target mapping.
Experience with formal BPMN 2.0 modeling, process architecture, domain-driven design, or enterprise modernization initiatives.
Relevant business analysis, process improvement, insurance, Azure, Microsoft Fabric, or data-management certification.

Responsibilities

Facilitate discovery workshops with business and technology stakeholders to identify goals, customer and user needs, regulatory and control requirements, pain points, decisions, business rules, data needs, and process exceptions.
Document existing processes only as needed to understand business purpose, risks, dependencies, and requirements, without using existing application navigation or screen interactions as the future-state design.
Design end-to-end future-state process maps for Medical Stop Loss, Organ Transplant, and MedPlus, including CRM Hub, underwriting, policy administration, premium, eligibility, claims, and related integrations.
Research and recommend modern insurance practices, automation, workflow improvements, straight-through processing, decision support, and user experience improvements.
Translate future-state processes into functional and technical specifications, including epics, features, user stories, acceptance criteria, business rules, decision tables, data definitions, process diagrams, interaction flows, interface requirements, error handling, audit needs, and security or control requirements.
Develop conceptual and logical data models, domain models, entity definitions, relationships, data ownership, data quality rules, retention needs, and access patterns suitable for MongoDB and other NoSQL solutions.
Collaborate with data and platform teams on Azure and Microsoft Fabric data flows, integrations, analytics requirements, source-to-target mappings, and master or reference data needs.
Define measurable acceptance criteria and support test strategy, test scenario development, user acceptance testing, defect clarification, and validation of delivered capabilities against approved business outcomes.
Create and maintain a structured Jira backlog traceable from business capability and process through requirements, stories, acceptance criteria, test coverage, and delivered functionality.
Partner with developers, architects, DevOps, database professionals, quality assurance, UI/UX, and product leadership to refine requirements, resolve ambiguity, identify dependencies, assess feasibility, and support solution design.
Maintain decision logs, assumptions, risks, dependencies, glossary terms, and requirements traceability; communicate changes and impacts to business and technical audiences.
Support iterative delivery by preparing work for refinement, answering development questions, participating in demonstrations, and incorporating stakeholder feedback into future increments.
Organize discovery, analysis, and specification work, meet commitments, and manage multiple priorities.
Facilitate productive discussions and explain complex insurance, process, data, and technical concepts in plain language.
Recommend future-ready processes aligned with business outcomes, analyze root causes and exceptions, and turn ambiguity into buildable requirements.
Build alignment among business experts, product leadership, architects, developers, data teams, DevOps, and quality assurance without direct authority.
Incorporate privacy, security, regulatory, financial, audit, and operational controls into future-state designs and requirements.