Technical Business Systems Analyst

CapTech Consulting•Charlotte, VA

5d•Hybrid

About The Position

CapTech’s Technical Business Systems Analysts work alongside business and technical stakeholders to define complex solutions, drive solution design, and ensure delivered products meet business needs. The role supports initiatives ranging from custom digital product development to large-scale integration, modernization, and enterprise transformation across multiple systems, technologies, and business lines. It suits someone who works at the intersection of business and technology, is comfortable with ambiguity, and applies a consulting mindset to problem solving. The analyst translates business objectives into technical requirements, partners with architects and engineers, and supports teams working through complex systems, integrations, and data challenges. The position is hands-on across the full delivery lifecycle, helping teams progress from unclear problems to scalable, maintainable solutions. The role follows a hybrid client-site schedule, with regular onsite visits each week based on engagement requirements. Employees must be available to work onsite at a client location or CapTech office as requested; remote work is allowed when compatible with CapTech and client needs.

Requirements

3–10+ years of experience as a Business Systems Analyst, Technical Architect, or in a similar role on IT initiatives and enterprise-scale solution delivery efforts.
Prior consulting experience or demonstrated ability to work effectively in a client-facing, advisory role.
Experience with multi-system implementations, enterprise applications, and complex integrations.
Experience partnering with software development teams throughout the full software delivery lifecycle.
Experience creating process flows, data flows, sequence diagrams, system context diagrams, or other visual models of business and technical solutions.
Experience defining business rules, writing user stories, developing acceptance criteria, and managing requirements in Agile environments.
Strong understanding of enterprise integration patterns, APIs, data flows, and modern cloud-based architectures.
Ability to write and execute SQL queries for analysis, troubleshooting, validation, and testing.
Experience performing data analysis, data mapping, and requirements traceability across multiple systems.
Strong written and verbal communication skills and ability to collaborate with technical and non-technical stakeholders.
Proficiency with delivery and collaboration tools such as JIRA, Confluence, Azure DevOps, or similar platforms.
Bachelor’s degree in Business Administration, Computer Science, Management Information Systems, or a related field, or an equivalent combination of education and experience.
Must be authorized to work directly for any employer in the United States without visa sponsorship; CapTech cannot transfer or sponsor a work visa for this position.

Nice To Haves

Experience supporting digital product development and product-centric delivery models.
Experience in regulated industries such as energy, utilities, infrastructure, financial services, healthcare, or the public sector.
Knowledge of Microsoft Dynamics 365, Power Platform, Salesforce, or other enterprise business platforms.
Experience supporting cloud modernization, application modernization, or enterprise transformation initiatives.
Familiarity with system architecture concepts, object-oriented design principles, or software engineering practices.
Microsoft Dynamics 365, Power Platform, Scrum, Product Owner, CBAP, PMI-PBA, or related certifications.

Responsibilities

Become familiar with client challenges, processes, and technology landscapes and serve as a trusted advisor and subject-matter partner to stakeholders.
Contribute to cross-functional teams throughout the system delivery lifecycle, from discovery through delivery and validation.
Elicit requirements through interviews, workshops, and collaborative sessions to surface business needs and clarify solution intent.
Translate business objectives into functional and technical requirements that guide architecture, development, testing, and deployment.
Partner with architects, engineers, and product teams on solution design, including data modeling, API and integration requirements, interface definitions, and system workflows.
Analyze data structures, data quality, and business impacts, and help define how data supports future-state solutions.
Document data mappings, business rules, system interactions, and upstream and downstream dependencies for complex integrations.
Bridge business and technical perspectives to help ensure solutions are valuable, usable, scalable, and maintainable.
Evaluate current-state processes and systems, define desired future states with stakeholders, and conduct gap analysis to identify solution options and recommendations.
Write and refine epics, user stories, acceptance criteria, and backlog items in an Agile delivery team.
Coordinate and support integration testing, system testing, and user acceptance testing, including requirements traceability and validation.
Identify risks, dependencies, assumptions, and impacts across business processes, systems, and integrations.
Communicate effectively with technical teams, business stakeholders, and executive leadership, adapting messages to the audience.

Benefits

Competitive salary with performance-based bonus opportunities.
Three comprehensive medical plan options (PPO and HDHP), dental coverage, and vision coverage.
Company-paid basic life and AD&D insurance, short-term disability insurance, and long-term disability insurance.
Matching 401(k).
Cell phone stipend.
Competitive paid time off.
Paid birth and family bonding leave.
Adoption assistance.
Training and certification opportunities eligible for expense reimbursement.
Team-building and social activities.
Mentor program to support career development.
Flexible work environment and remote work when compatible with CapTech and client needs.