Technical Business Analyst

Sumitomo Mitsui Banking Corporation•Charlotte, NC

41d•Hybrid

About The Position

A new centralized End User Computing (EUC) Governance Program has been created within SMBC – Americas Division (AD) as a partnership between Technology (AD Tech) & Risk Management (RMDAD) departments. This program aims to establish a governance and management framework for EUC tools across business functions, utilizing a 3-lines-of-defense model for internal control. The EUC Governance Program develops EUC guidelines and standards, establishes technology guidance, a control framework, and monitoring mechanisms for SMBC AD’s EUC tools and processes. The First Line of Defense (1LOD) EUC Governance Program collaborates with business functions to ensure compliance with established RMDAD policies, procedures, and standards. It also drives initiatives to support consistent EUC tool control management practices and processes to minimize errors and issues. Furthermore, the 1LOD EUC Governance Program ensures business functions align with other relevant company policies and standards, such as Data and Privacy, and manages the approach to measuring adherence to these guidelines. The Associate, VP of EUC Governance is an experienced role responsible for the end-to-end management and oversight of EUC Governance Program activities for SMBC AD, as well as the tools and platforms used to automate and evidence the governance workflow. The primary focus of this role is to coordinate with business functions on the implementation of new governance requirements. This includes discovering EUC tools in the environment, conducting risk and control assessments of identified EUC tools, facilitating solution transition to IT processes as appropriate, consulting on the design and execution of controls for EUC tools, supporting or performing EUC tool testing, and tracking action plans to address any noted gaps or deficiencies. Additionally, the Associate, VP should possess at least peripheral knowledge of key banking and financial services business uses within the program's scope, such as financial, management, and board reporting, compliance, front-office transaction processing, and/or capital and treasury management.

Requirements

Bachelor’s degree or equivalent experience (Preferably in a Finance, MIS, Business or related discipline).
3-5 years of business experience in finance, audit, risk, compliance, or regulatory management in banking / financial services.
Proficient in Microsoft Office software (Outlook, Word, Excel, PowerPoint, Visio).
Proficient in various programming languages and tools used by business to develop EUC solutions (Python, R, Excel Power Apps, VBA, SQL, BI – Power BI / Tableau, Alteryx).
Strong process mapping skills required; ability to gather and analyze data, organize findings, build presentations
Ability to effectively communicate ideas, project status, and recommendations.
Adept at queries, report writing and presenting findings to all levels of business partners.
Strong planning and coordination skills for implementing brand new cross-functional processes and activities.
Assertive and self-confident to challenge status quo and propose diverse ideas within existing processes and business practices.
Pragmatic problem-solver, forward thinker with knowledge of broader financial business models and operating risks.
Strong relationship management skills with ability to deepen relationships and build partnerships across key support areas like Finance, Audit, Compliance, Data Office, other Technology Partners, Risk, and Legal.
Effective analytical skills and proactive approach to problem-solving with limited supervision
Self-motivated, positive, creative, innovative thinker, customer-oriented, resourceful, flexible
Highly organized multi-tasker with the ability to prioritize and manage time strategically

Nice To Haves

Specific knowledge of business processes in-scope for EUC governance is a plus: (Reporting – Financial, Regulatory, Risk, Executive Management, Board; Front-Office Operations, Compliance, Capital / Treasury Management, Tax).
Experience in operations and technology controls and monitoring preferred.

Responsibilities

Management and monitoring of EUC tools based on adherence to EUC policy, standards, and best practices.
Manage activities related to EUC tools and support the team on testing to ensure adherence to EUC policy.
Work with team members to enforce SMBC AD’s policies with a focus on EUC controls.
Assist in responding to audit-related inquiries in relation to EUC tools.
Conduct independent spot check reviews on targeted key business use areas.
Communicate and track findings as required.
Coordinate remediation efforts with various stakeholders.
Collaborate with EUC owners/developers on training, communications, process optimization, policy oversight, strategy, and reporting teams to identify areas of improvement and provide input to developing comprehensive training, EUC tooling development, and process improvement for the EUC Program.
Work with EUC Owners, EUC Developers, and other stakeholders to comply with EUC standards and the deployment and operation of an EUC Governance tool.
Assist business partners with EUC reference inquiries, various EUC projects, and other ad-hoc tasks as needed.
Create Data Quality checks and governance routines for EUC management.
Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function.
Integrates subject matter and industry expertise within a defined area.
Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information.
Manage and own escalations through to resolution including root cause analysis, identify fix and preventative measures.
Ability to manage competing priorities and aggressive deadlines while remaining focused on critical detail.