Technical Analyst

Circle K • Charlotte, NC

1d • Onsite

About The Position

This role requires an experienced technical professional to manage system incidents and oversee job scheduling software. The on-site position operates in Tempe, AZ or Charlotte, NC, and requires rotating after-hours on-call support. Key Responsibilities include monitoring Outlook, Teams, and ServiceNow for incidents and questions, reviewing logs to identify and resolve issues, overseeing the deployment, configuration, and optimization of job scheduling software, performing testing of all new/updated applications, processes, and data feeds, monitoring critical systems to ensure they are running as expected, and documenting technical issues, solutions, and processes for future reference and analysis.

Requirements

• 5+ years of experience in application support.
• Experience with enterprise job scheduling software (e.g., JAMS, etc.).
• Familiarity with digital workflow platforms (e.g., ServiceNow) and ITIL methodologies.
• Strong analytical and critical thinking skills to resolve complex technical problems.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to work independently and part of a team.

Nice To Haves

• SQL for troubleshooting issues with queries is preferred.
• Familiarity with ERP systems (e.g., PDI Enterprise, etc.) is preferred.
• Experience with fuel systems is preferred.

Responsibilities

• Monitor Outlook, Teams, and ServiceNow for incidents and questions.
• Review logs to identify and resolve issues.
• Oversee the deployment, configuration, and optimization of job scheduling software.
• Perform testing of all new/updated applications, processes, and data feeds.
• Monitor critical systems to ensure running as expected.
• Document technical issues, solutions, and processes for future reference and analysis.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed