Analyst, Technical

Lifepoint Health•Brentwood, TN

11h•Remote

About The Position

The Technical Analyst is responsible for delivering technical support to Lifepoint Behavioral Health facilities, working closely with both technical and non-technical stakeholders. This role ensures the effective operation and support of hardware, software, and infrastructure systems to maintain continuity of care and business operations. Position serves both internal co-workers and external customers, contractors, and vendors. Access to and/or works with sensitive and/or confidential information. Understanding of healthcare regulatory requirements, including HIPAA compliance.

Requirements

Must be authorized to work in the United States without employer sponsorship.
Ability to diagnose and resolve hardware, software, and infrastructure issues independently.
Strong commitment to supporting caregivers and staff with timely, effective solutions.
Ability to clearly communicate technical concepts to non-technical users.
Effectively prioritize and manage multiple requests in a fast-paced environment.
Accurately capture issue details, troubleshooting steps, and resolutions.
Works effectively across IT teams, vendors, and business stakeholders.
Applies analytical thinking to identify root causes and escalate appropriately.
Comfortable working across diverse technologies and evolving environments.
Follows established procedures, policies, and service management practices.
Shares knowledge and supports peer development to improve overall team performance.
Maintains regular, reliable attendance to ensure consistent support coverage across facilities.
Participates in scheduled on-call rotations and responds promptly to after-hours incidents or urgent issues.
Ability to perform basic business math functions, including addition, subtraction, multiplication, and division across whole numbers, fractions, and decimals.
Ability to calculate and interpret rates, ratios, and percentages to support operational analysis and reporting.
Ability to interpret simple data sets, charts, and reports to support troubleshooting, workload tracking, and service performance.
Demonstrates analytical thinking when evaluating trends, ticket volumes, and service metrics.
Provides guidance and training to end users on applications, devices, and standard IT processes.
Basic understanding of networking concepts (e.g., VPN, Wi-Fi, printers, device connectivity) to support troubleshooting.
Ability to create and maintain knowledge articles and document troubleshooting steps, resolutions, and procedures.
Uses spreadsheets, reporting tools, and documentation systems to track work, analyze trends, and support operational reporting.
Comfortable working across multiple systems and platforms simultaneously in a fast-paced support environment.
Occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch, or crawl; talk or hear; taste or smell.
Must occasionally lift and/or move up to 20 pounds.
Repetitive motion of the upper body required for extended use of computers.
Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Associate degree in Information Systems, IT, or related field preferred.
2+ years of experience in technical support, service desk, or healthcare IT environment preferred.
CompTIA A+, Network+, or ITIL Foundation preferred, not required.
Basic experience with user account management, access provisioning, MFA, and directory services (e.g., Active Directory, Okta).

Responsibilities

Technical Troubleshooting: Ability to diagnose and resolve hardware, software, and infrastructure issues independently.
Customer Focus: Strong commitment to supporting caregivers and staff with timely, effective solutions.
Communication: Ability to clearly communicate technical concepts to non-technical users.
Time Management: Effectively prioritize and manage multiple requests in a fast-paced environment.
Documentation Discipline: Accurately capture issue details, troubleshooting steps, and resolutions.
Collaboration: Works effectively across IT teams, vendors, and business stakeholders.
Problem-Solving: Applies analytical thinking to identify root causes and escalate appropriately.
Adaptability: Comfortable working across diverse technologies and evolving environments.
Process Adherence: Follows established procedures, policies, and service management practices.
Team Contribution: Shares knowledge and supports peer development to improve overall team performance.
Attendance: Maintains regular, reliable attendance to ensure consistent support coverage across facilities.
On-Call Support: Participates in scheduled on-call rotations and responds promptly to after-hours incidents or urgent issues.
Perform other duties as assigned.
End-User Support & Training: Provides guidance and training to end users on applications, devices, and standard IT processes.
Identity & Access Support (Preferred): Basic experience with user account management, access provisioning, MFA, and directory services (e.g., Active Directory, Okta).
Infrastructure & Connectivity: Basic understanding of networking concepts (e.g., VPN, Wi-Fi, printers, device connectivity) to support troubleshooting.
Documentation & Reporting: Ability to create and maintain knowledge articles and document troubleshooting steps, resolutions, and procedures.
Productivity Tools & Data Handling: Uses spreadsheets, reporting tools, and documentation systems to track work, analyze trends, and support operational reporting.
Multi-System Navigation: Comfortable working across multiple systems and platforms simultaneously in a fast-paced support environment.