Technical Analyst
About The Position
Prima Living, a proud member of the Primacorp group of companies, is leading the next generation of senior living in Canada with their Amenida brand. Guided by Primacorp's vision and resources, we're growing a network of vibrant, people-first communities that put compassion and connection at the heart of everything we do. Through cultural inclusivity, operational excellence, and genuine care, we're redefining what retirement living can be. Together, Prima Living and Primacorp are building a purpose-driven future where every resident feels valued, supported, and truly at home.
Requirements
- Degree or diploma in Information Technology, Computer Science, or related field.
- 2–5 years of experience in IT support, technical support, or systems administration.
- Experience supporting: Microsoft 365
- Windows 10/11
- Active Directory / Azure AD
- Networking fundamentals
- Hardware, peripherals, and mobile devices
- Strong troubleshooting and analytical thinking skills.
- Excellent communication and customer service abilities.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage competing priorities.
- Comfortable working in a multi-site environment.
- Valid driver’s license and access to reliable transportation required.
Nice To Haves
- Experience with ITSM platforms (ServiceNow, Zendesk, Freshservice, etc.).
- Experience with Microsoft Intune or endpoint management tools.
- Experience supporting multi-location IT environments.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for end users.
- Troubleshoot hardware, software, networking, and Microsoft 365 issues.
- Support Active Directory, Azure AD, Microsoft 365, and endpoint management systems.
- Manage user onboarding, offboarding, and account administration.
- Assist with system configuration, deployment, and maintenance of IT equipment.
- Support collaboration tools including Microsoft Teams, Webex, and other conferencing platforms.
- Monitor, diagnose, and resolve technical incidents in a timely manner.
- Assist with IT infrastructure projects, upgrades, and site implementations.
- Maintain accurate IT documentation, asset inventory, and support procedures.
- Collaborate with vendors and third-party support providers as required.
- Travel to multiple sites including Whitby, Aurora, Stratford, and Belleville as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
