Technical Analyst

Bank of America • Jacksonville, FL

3d • Onsite

About The Position

This job is responsible for performing commoditized activities that may include monitoring, managing events, servicing requests, and engineering. Responsibilities may involve network, systems, applications, access requests, production support, or security engineering. The role monitors technical systems and infrastructure, handles assigned tasks and event management, supports client onboarding, maintains secure and resilient solutions, and documents procedures and change activities. The position is for a current Year Up intern with Bank of America.

Requirements

• Must be a current Year Up intern with Bank of America.
• Skills: Adaptability, Analytical Thinking, Collaboration, Production Support, Result Orientation, Automation, Influence, Innovative Thinking, Solution Delivery Process, Solution Design, Business Acumen, DevOps Practices, Project Management, Risk Management, and Stakeholder Management.

Responsibilities

• Monitor installed systems and infrastructure to ensure the highest levels of availability within a technical domain.
• Manage and prioritize assigned tasks, execute procedures reliably, respond with urgency, and escalate issues appropriately to senior team members.
• Open triage bridge lines and update bridge boards, engaging teams as required.
• Maintain solutions aligned with security, redundancy, and archiving of blueprints and strategies.
• Own event management and fulfilment items, such as password resets and reporting requests.
• Support client onboarding by familiarizing new clients with technology products and services as quickly and easily as possible.
• Write and maintain documentation such as scripts and instructions, and support change activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed