Technical Analyst I - Savings Time & IMPACS

BOK Financial•Tulsa, OK

7d•Onsite

About The Position

Are you passionate about combining technology, data, and banking operations to drive exceptional customer experiences? We are seeking a Technical Analyst I to support critical deposit applications that serve as the foundation of our consumer banking operations. This role offers a unique opportunity to develop expertise in Certificate of Deposit (CD), Individual Retirement Account (IRA), and Demand Deposit Account (DDA) systems while collaborating with business and technology partners to optimize processes, improve reporting, and support enterprise applications. The ideal candidate will possess a blend of banking operations knowledge, analytical thinking, SQL scripting skills, and reporting experience to ensure our core deposit systems continue to operate effectively and efficiently.

Requirements

Bachelor's Degree in Information Technology, Computer Science, Business Information Systems, Finance, Banking, or a related field and/or 1-3 years of related experience in Technical Analysis, Data Analytics, Banking Operations, or Application Support.
Strong analytical and problem-solving abilities with attention to detail.
Ability to interpret data and provide actionable business insights.
Excellent written and verbal communication skills.
Strong customer service mindset with the ability to build trusted partnerships across business and technology teams.
Ability to manage multiple priorities in a fast-paced environment.
Experience working within Agile, Waterfall, or hybrid project methodologies.
Demonstrated ability to collaborate effectively with clients, vendors, business partners, and peers.

Nice To Haves

Experience supporting deposit banking products, including: Certificates of Deposit (CDs), Individual Retirement Accounts (IRAs), Demand Deposit Accounts (DDAs).
Experience with Systematics Savings Time, IMPACS, or similar core banking/deposit systems.
Working knowledge of banking operations, deposit servicing, and account processing.
Proficiency writing and troubleshooting SQL queries and scripts.
Experience developing reports and dashboards using Power BI.
Understanding of relational database concepts and RDBMS tools.
Familiarity with application integrations, data flows, and system interfaces.
Experience working within development, testing, UAT, production, and disaster recovery environments.
Understanding of application lifecycle management, governance, and change management processes.

Responsibilities

Serve as a primary support resource for Systematics Savings Time (CDs & IRAs) and IMPACS (DDAs) applications.
Partner with business users to understand operational processes, identify opportunities for improvement, and resolve application issues.
Analyze and troubleshoot production incidents, perform root cause analysis, and coordinate resolutions with technology teams.
Support application releases, patches, upgrades, and production deployments.
Develop and maintain SQL queries and scripts to research issues, validate data, and support business requests.
Create and maintain operational and management reporting solutions utilizing Power BI.
Analyze customer, account, and transactional data to identify trends, exceptions, and process improvements.
Support data validation, retention requirements, security standards, and reporting needs.
Gather, document, and validate business requirements for system enhancements and process improvements.
Create process flows, functional specifications, and application documentation.
Assist in evaluating business requirements and translating them into technical solutions.
Participate in testing activities for enhancements, releases, and production support initiatives.
Provide day-to-day support for critical banking applications and interfaces.
Monitor system performance and data integrity across supported applications.
Assist with disaster recovery activities and support documentation maintenance.
Communicate project status, risks, and issues to management and stakeholders.