Technical Support Analyst I
About The Position
This position is responsible for the installation, management, troubleshooting, and maintenance of the organization’s end user computing platforms (thin clients, workstations, laptops, desktops, scanners, printers, handheld devices, etc.). At Regional Transportation District (RTD), We make lives better through connections! When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.
Requirements
- A minimum of one year in the management and operation of software packaging, image creation and software deployment.
- A minimum of one year of experience supporting, thin clients, PC’s, Workstations, and other computer hardware/software at an enterprise level.
- A minimum of one year of experience using client/server software packages including word-processing, spreadsheet, and graphics applications.
- A minimum of six months plus technical training beyond High School.
- Proficiency in basic networking and data communications, client/server functions/characteristics and current hardware/software architecture.
- Proficiency in Mac OS X and Windows 10 operating systems.
- Proficient with Microsoft Office Suite 2016 and Office 365.
- Ability to gain and maintain technical knowledge in rapidly changing technology environment.
- Ability to communicate effectively, orally and in writing.
- Ability to use sound judgment and maintain confidentiality.
- Ability to manage time and workload effectively which includes planning, organizing and prioritizing.
- Valid Colorado driver’s license with an acceptable MVR.
- An equivalent combination of education, experience, knowledge, skills, abilities.
Nice To Haves
- Associate degree in Computer Science or Management Information Systems preferred .
- Certifications Desired: Information Technology Library (ITIL) Foundations, CompTIA A+, CompTIA Network+, CompTIA Security+
Responsibilities
- Installs, configures, maintains and repairs workstation hardware and software including client/server application software.
- Deploys and configures solutions in a virtualized environment.
- Administers, configures, and maintains standard operating system images for end user computing platforms, virtualization, and configures and packages software applications for remote installation.
- Configures and maintains Microsoft Configuration Manager server, clients and related infrastructure.
- Creates and maintains security patch packages for remote installation.
- Collaborates to maintain a library of system-supporting processes and procedural documentation.
- Updates and maintains knowledge data base with resolutions to problems encountered to reduce future troubleshooting needs.
- Supports critical systems after hours, nights and weekends as needed.
- Responds to emergencies on a 24/7 basis.
- All job-related duties as assigned.
Benefits
- RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits
- (RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
