Technical Support Analyst I

Puyallup Tribal Health Authority • Tacoma, WA

4d • $27 - $32 • Onsite

About The Position

Keep Systems Running. Keep People Supported. Make an Impact.

Are you the go-to person when technology goes sideways? Do you enjoy solving problems, helping people, and making systems run smoother than ever? The Puyallup Tribal Health Authority (PTHA) is looking for a Technical Support Analyst I who brings both technical expertise and a customer-first mindset to support our healthcare environment.

In this role, you’ll be more than just IT support — you’ll be a trusted partner to staff, ensuring the technology behind patient care is reliable, secure, and efficient.

Requirements

• Associates degree in an IT-related field and a minimum of two (2) years' experience in a computer related field OR four (4) years' experience in a computer related field.
• Minimum two (2) years of PC troubleshooting experience
• Minimum two (2) years of end-user support experience
• Required Certification: Microsoft Specialist certification in current Windows OS -OR two (2) current CompTIA certifications

Responsibilities

• Provide first-level technical support by responding to Help Desk requests, documenting incidents, troubleshooting issues, and ensuring timely resolution or escalation.
• Install, configure, maintain, and support computer hardware, operating systems, office productivity software, and peripheral devices throughout the organization.
• Analyze, diagnose, and resolve hardware, software, network, and application issues to maintain system performance, reliability, and user productivity.
• Create, modify, and maintain user accounts, access permissions, and related system documentation across multiple business applications.
• Perform routine system maintenance, including software updates, security patches, computer imaging, deployments, and desktop refresh activities.
• Train and support end users on organizational software applications, hardware, and technology best practices to improve efficiency and user adoption.
• Maintain accurate technology documentation, including service desk records, hardware and software inventory, licensing, warranties, and monthly operational reports.
• Research emerging technologies, recommend system improvements, and provide administrative support to ensure efficient operation of the Information Technology department.

Benefits

• Supportive environment that values a healthy work/life balance
• Medical/Dental/Vision monthly premiums paid 100% by PTHA for employees (health coverage begins the first of the month following hire date)
• (13) annual leave (vacation) days + (13) annual sick leave days
• (18+) annual paid holidays including a birthday holiday
• 401(k) with annual profit-sharing contributions after (1) years of service
• Life and AD&D insurance coverage
• PTHA is an approved loan repayment site for various student loan programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree