911 Technical Analyst I

Sinch • United States,

1d • $56,000 - $70,000 • Remote

About The Position

As a member of the Emergency Services team, the 9-1-1 Technical Analyst supports and maintains Sinch’s 9-1-1 solutions. The ideal candidate understands the complexity and critical nature of 9-1-1 calls, data delivery and provisioning. They should be comfortable using a variety of systems to manage daily operational needs and to be a primary resource for identifying and resolving issues. We are looking for someone who can interface equally and effectively with carriers, public safety authorities, highly technical, and non-technical personnel. This position requires someone who is driven, self-motivated, focused, and adaptable.

Requirements

• 3+ years’ experience in 9-1-1 VoIP, Wireless, and/or call routing solutions and services strongly preferred
• Diligent attention to detail, strong organizational skills, and ability to quickly move between topics/situations in a fast-paced environment
• Skilled in communicating issues, impacts, and corrective actions to internal and external representatives
• Ability to digest and communicate both technical and business information in verbal and written form
• Bachelor's Degree or equivalent work experience

Nice To Haves

• Technical understanding of VoIP and Wireless 9-1-1 solutions and operations
• Technical understanding of Next Generation 9-1-1 solutions and operations
• PIDF-LO and Telematics 9-1-1 solutions
• 9-1-1 incident management
• Agile scrum project development
• Solid technical writing ability

Responsibilities

• Provide technical expertise on the operation of Sinch’s internal 9-1-1 systems including validation and provisioning processes
• Manage all data for a 9-1-1 system, including PSAPs, pANIs, shapefiles, and MSAG
• Troubleshoot 9-1-1 call routing and data delivery issues. Work with internal teams and external parties to identify root cause and resolution.
• Review utilization reports to identify issues
• Investigate errors using online systems and log files and work with existing teams to resolve
• Document processes and identify areas of improvement
• This position will have rotational on-call support responsibility in the case of critical 9-1-1 incidents

Benefits

• Comprehensive market competitive medical, dental, and vision plans.
• Variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• Free virtual counselling resources through our global Employee Assistance Program.
• Roth and Pre-tax 401(k) options including an employer match for all participants.
• Generous paid time off program.
• Paid parental leave and family planning support.
• Flexible remote work offerings.
• Paid time off to support a volunteer program of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree