Technical Alignment Manager MSP TAM

Huntington Technology Inc•Beverly Hills, MI

6d•$55,000 - $75,000•Hybrid

About The Position

Huntington Technology is a Managed IT Services Provider serving small and mid-sized businesses that rely on technology to operate securely, efficiently, and without unnecessary disruption. We are looking for a Technical Alignment Manager who can help us raise the standard across our client environments, reduce reactive issues, improve documentation, identify risk, and create better technical outcomes for our clients. The Technical Alignment Manager is responsible for ensuring that Huntington Technology’s managed clients are technically aligned to our standards, best practices, and service delivery expectations. This is a proactive, client-facing technical role. You will regularly review client environments, identify technical gaps, document findings, create actionable recommendations, and work closely with our service, project, security, and strategic advisory teams. The right person is part systems administrator, part technical auditor, part client advisor, and part internal quality-control leader. This is not a pure helpdesk role. It is not a pure project role. It is not a sales role. The TAM exists to understand client environments deeply, identify misalignment before it becomes noise, and help Huntington Technology deliver a more consistent, mature, and strategic experience.

Requirements

3+ years of experience in managed IT services, systems administration, technical consulting, or a similar client-facing technical role.
Strong working knowledge of: Microsoft 365 administration, Entra ID / Azure AD, Active Directory, Windows Server, DNS, DHCP, Group Policy, Firewalls and business networking, Endpoint management and patching, Backup and disaster recovery concepts, Security best practices for SMB environments.
Experience documenting technical environments, standards, issues, and recommendations.
Ability to communicate clearly with both technical teams and non-technical client contacts.
Strong attention to detail.
Ability to identify patterns, risks, and root causes.
Comfort working onsite with clients in Metro Detroit as needed.

Nice To Haves

Previous MSP experience.
Experience with Kaseya, Datto RMM, Autotask, IT Glue, myITprocess, or similar MSP tools.
Experience with structured technical alignment, technology standards, QBR preparation, or vCIO support.
Familiarity with cybersecurity frameworks such as CIS Controls or NIST CSF.
Experience with backup platforms, EDR, MDR/SOC, ITDR, MFA, email security, and Microsoft security tools.
Certifications such as Microsoft, CompTIA Network+, Security+, or similar are helpful but not required.

Responsibilities

Conduct scheduled onsite and remote technical alignment reviews for assigned clients.
Assess client environments against Huntington Technology standards.
Review and validate technical areas including: Microsoft 365, Entra ID / Azure AD, Active Directory, Group Policy, Windows Server, Endpoint management, Backup and disaster recovery, Firewall and network configuration, Wireless, switching, and routing basics, Security controls, MFA, Email security, Endpoint protection, and Patch management.
Documentation completeness
Identify technical risks, gaps, inconsistencies, and recurring issues.
Track client alignment over time and help move environments toward standardization using MyITProcess.
Maintain accurate client documentation in IT Glue and related systems.
Validate that critical client information is complete, current, and usable by the service and engineering teams.
Document findings clearly enough that another technician can act without needing to rediscover the issue.
Recommend updates to Huntington Technology standards when field observations show gaps or outdated practices.
Help improve the repeatability and quality of our technical alignment process.
Turn technical findings into clear, practical recommendations.
Work with leadership, vCIO, account management, service, and engineering teams to prioritize client risks.
Feed technical findings into QBRs, roadmap discussions, budget planning, and strategic client reviews.
Help distinguish between urgent remediation, operational cleanup, project work, and long-term planning items.
Create clear tickets for issues that need to be handled by the service desk, engineering team, or centralized services.
Include proper notes, screenshots, impact statements, and technical context.
Follow up on unresolved alignment items to make sure they do not disappear.
Help reduce recurring tickets by identifying and addressing root causes.
Provide internal knowledge transfer when client-specific details affect support delivery.
Build trust with client contacts through professionalism, consistency, and follow-through.
Explain technical findings in plain business language when appropriate.
Help clients understand why standards matter and how alignment reduces risk, downtime, and support friction.
Serve as a familiar technical presence for assigned clients without becoming the default helpdesk path.