Technical Account Manager-MSP

Stimulus Technologies•Henderson, NV

About The Position

We are seeking a dynamic and results-driven Technical Account Manager – MSP to join our growing team. This role blends technical expertise with strategic account management, supporting business clients. You will act as a trusted advisor and primary point of contact, ensuring clients receive exceptional service, scalable solutions, and measurable business value. This is an ideal opportunity for someone passionate about technology, relationship management, and helping clients succeed.

Requirements

2+ years of experience in account management, preferably within MSP, or technology services industries
Strong understanding of networking, and IT environments
Excellent communication, interpersonal, and negotiation skills
Ability to explain technical solutions to non-technical audiences
Strong organizational skills with the ability to manage multiple accounts simultaneously
Experience using CRM and account management tools

Nice To Haves

Bachelor’s degree in Business, Information Technology, or related field
Technical certifications or relevant IT training
Experience working with MSP clients

Responsibilities

Develop and maintain strong, long-term relationships with clients
Serve as the primary point of contact for assigned accounts, ensuring high levels of satisfaction
Conduct regular client meetings to understand business goals and align technology solutions
Follow up to ensure services and projects meet client expectations
Provide guidance on technical solutions including IT infrastructure, cloud services, VoIP, and internet connectivity
Translate technical concepts into clear, business-friendly language
Assist in resolving client issues by coordinating with technical teams
Maintain strong documentation of client environments and interactions
Identify opportunities for upselling and cross-selling services within existing accounts
Prepare and present quotes for hardware, software, and service solutions
Manage contract renewals
Monitor account performance and provide reporting on progress and opportunities
Work closely with sales, technical support, and product teams to deliver seamless client experiences
Act as a liaison between clients and internal teams to ensure timely and effective solutions