Channel Account Manager - MSP
About The Position
At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Gartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform. If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you! Our mission is simple: End Cyber Risk. We’re looking for a Channel Account Manager - MSP to be part of making this happen. Position Overview The Channel Account Manager (CAM) is responsible for accelerating Arctic Wolf’s growth through strategic partner engagement within an assigned territory. This role will strengthen the company’s position as a global leader in Security Operations by enabling, developing, and expanding high-performing partner relationships. The CAM will serve as a key driver of revenue, owning partner performance, pipeline development, and new business generation. Success in this role requires a strong ability to influence partners, execute joint go-to-market strategies, and align cross-functional resources to deliver results. This role is hybrid based out of our HQ in Eden Prairie, MN.
Requirements
- 3+ years of channel sales, partner management, or territory management experience in cybersecurity, networking, or SaaS
- Strong understanding of MSP go-to-market models and partner ecosystems
- Experience developing and executing joint business and marketing plans with partners
- Familiarity with distribution-led channel models
- Proven track record in pipeline generation, forecasting, and closing partner-driven opportunities
- Ability to thrive in a dynamic, fast-paced environment
- Willingness to travel regularly within the assigned territory
- 2+ years of experience in partner development
Nice To Haves
- Strong communication and relationship management skills across technical and executive audiences
- Highly organized with exceptional attention to detail and execution
- Effective presenter with the ability to influence and enable partner stakeholders
- Proven ability to manage competing priorities in a fast-paced, high-growth environment
- Skilled in conflict resolution and navigating complex partner ecosystems
- Results-driven with a strong sense of ownership and accountability
Responsibilities
- Build and maintain strong, strategic relationships with key stakeholders across assigned managed service provider (MSP) partners
- Develop and execute partner enablement plans, including training, certification, and ongoing education to drive partner effectiveness and growth
- Lead joint business planning with partners, establishing clear revenue targets, success metrics, and performance milestones
- Collaborate cross-functionally with sales, marketing, support, and leadership teams to support partner success and exceed expectations
- Own pipeline development and forecasting accuracy, maintaining up-to-date opportunity tracking in Salesforce
- Consistently meet or exceed revenue, pipeline, and partner-driven sales goals
- Drive adoption of Arctic Wolf’s solutions and new technologies across the partner ecosystem
- Recruit, onboard, and develop new high-potential partners to expand market coverage
- Proactively manage channel dynamics and resolve conflict through clear communication and adherence to Arctic Wolf’s partner program guidelines
Benefits
- Equity for all employees
- Flexible time off and paid volunteer days
- 401k match
- Training and career development programs
- Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
- Robust Employee Assistance Program (EAP) with mental health services
- Fertility support and paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
