Technical Account Manager-MSP
Stimulus Technologies•Henderson, NV
•$55,000 - $65,000
About The Position
We are seeking a dynamic and results-driven Technical Account Manager – MSP to join our growing team. This role blends technical expertise with strategic account management, supporting business clients. You will act as a trusted advisor and primary point of contact, ensuring clients receive exceptional service, scalable solutions, and measurable business value. This is an ideal opportunity for someone passionate about technology, relationship management, and helping clients succeed.
Requirements
- 2+ years of experience in account management, preferably within MSP, or technology services industries
- Strong understanding of networking, and IT environments
- Excellent communication, interpersonal, and negotiation skills
- Ability to explain technical solutions to non-technical audiences
- Strong organizational skills with the ability to manage multiple accounts simultaneously
- Experience using CRM and account management tools
Nice To Haves
- Bachelor’s degree in Business, Information Technology, or related field
- Technical certifications or relevant IT training
- Experience working with MSP clients
Responsibilities
- Develop and maintain strong, long-term relationships with clients
- Serve as the primary point of contact for assigned accounts, ensuring high levels of satisfaction
- Conduct regular client meetings to understand business goals and align technology solutions
- Follow up to ensure services and projects meet client expectations
- Provide guidance on technical solutions including IT infrastructure, cloud services, VoIP, and internet connectivity
- Translate technical concepts into clear, business-friendly language
- Assist in resolving client issues by coordinating with technical teams
- Maintain strong documentation of client environments and interactions
- Identify opportunities for upselling and cross-selling services within existing accounts
- Prepare and present quotes for hardware, software, and service solutions
- Manage contract renewals
- Monitor account performance and provide reporting on progress and opportunities
- Work closely with sales, technical support, and product teams to deliver seamless client experiences
- Act as a liaison between clients and internal teams to ensure timely and effective solutions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
