Technical Account Manager (TAM)

SpyCloud•Austin, TX

3d•Hybrid

About The Position

The Technical Account Manager (TAM) works closely with SpyCloud’s customers and draws on their exceptional customer-facing skills and technical acumen to help our customers successfully adopt our products. With a goal of becoming a trusted consultant and advisor, the TAM unlocks value and finds solutions that leverage our products and services. A successful TAM utilizes their relationship management skills and technical credibility to effectively communicate to all levels of the organization.

Requirements

Strong technical acumen and experience influencing change at all levels.
A solid working knowledge of various web technologies with an understanding of APIs and databases.
Good knowledge of REST technology, previous work with APIs, and ability to understand and troubleshoot cloud solutions.
A track record of creating documentation of processes, playbooks, and other information for use by TAMs.
Ability to work effectively in teams of both technical and non-technical individuals across multiple concurrent projects.
Experience translating business goals into technical solutions.
Understands data analytics to identify key performance indicators and perform data analysis to drive insights.
Ability to seamlessly work with the customer's development team.
Practical experience with a solid background in problem analysis and resolution of SaaS enterprise platforms.
BA/BS/Undergraduate degree required.

Nice To Haves

3-5+ years of Technical Account Management or Sales Engineering experience in a customer-facing role.
Familiarity with Software as a Service (SaaS) solutions.
Hands-on experience with programming/scripting languages and their usage with APIs.
Cybersecurity and ATO prevention experience a plus.
Experience with either Active Directory, Entra ID, Splunk, XSOar, Sentinel, SOAR/SIEM

Responsibilities

Project manage enterprise onboarding/integration, ensuring timely and successful launches.
Monitor the product/program/project from initiation through delivery, interfacing with customers on technical matters.
Work closely with Customer Success Management and other internal teams to identify opportunities and translate customer goals into executable technical setups with adoption plans.
Understand the customer and identify and address technical challenges, owning the process including communication of issues, goals, requirements, and solutions.
Maintain a deep understanding of SpyCloud’s products.
Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
Develop best practices and assets based on learnings from customer engagement to support initiatives to scale.
Be a customer advocate, representing our customers internally.
Provide feedback and find ways to improve the customer’s experience through processes and collateral, driving value realization.