YourLiebherrCareer: Technical Advisor - Retrofit

Liebherr•Newport News, VA

10d

About The Position

The Technical Advisor – Retrofit is responsible for the technical evaluation, planning, coordination, and execution support of retrofit projects for mobile and crawler cranes. The role is the primary technical interface between customers, field service, workshop operations, and Liebherr factories, ensuring retrofit solutions are accurately specified, professionally implemented, and aligned with customer requirements. The position supports the retrofit lifecycle from customer consultation and technical feasibility assessments through installation support, troubleshooting, documentation, and continuous improvement. The Technical Advisor consults customers, coordinates technical clarifications with Liebherr-Werk Ehingen (LWE) and other factory specialists, supports troubleshooting, and develops retrofit documentation and knowledge databases. The role also contributes to technical standards, installation procedures, labor estimates, and best practices to improve efficiency and customer satisfaction. The position requires domestic and international travel as needed and the ability to obtain and maintain a valid driver's license. Candidates must apply through the online career portal. The position is not eligible for sponsorship; applicants must be legally authorized to work in the United States without current or future sponsorship.

Requirements

At least 5 years of experience with mobile cranes, crawler cranes, heavy equipment, construction machinery, or similar equipment.
Experience in field service, technical support, engineering, retrofit projects, or equipment commissioning.
Experience interpreting technical drawings, hydraulic schematics, and electrical diagrams.
Ability to obtain and maintain a valid driver license.
Ability to travel internationally and domestically as required.
Must be legally authorized to work in the United States without current or future sponsorship.

Nice To Haves

Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Heavy Equipment Technology, or a related technical field.
Equivalent combination of technical training and relevant industry experience may be considered.

Responsibilities

Evaluate retrofit requests and determine technical feasibility.
Consult customers to identify suitable retrofit solutions for their operational needs.
Review engineering drawings, schematics, wiring diagrams, hydraulic circuits, and technical documentation.
Coordinate technical inquiries with engineering, retrofit departments, and factory specialists.
Develop retrofit installation recommendations and procedures.
Support root cause analysis and troubleshooting related to retrofit installations.
Coordinate retrofit projects from request through completion.
Develop project timelines and support resource planning.
Ensure required parts, technical documentation, and installation instructions are available before project execution.
Monitor project progress and resolve technical issues affecting completion.
Serve as a primary technical contact for retrofit-related customer inquiries.
Conduct site visits and customer meetings as required.
Provide technical presentations and recommendations regarding retrofit options and benefits.
Gather customer feedback and recommend improvements to retrofit products and processes.
Provide technical guidance during retrofit installations in workshops or at customer sites.
Support commissioning and functional testing of retrofit systems.
Ensure retrofit work complies with safety, quality, and manufacturer standards.
Assist service teams with complex repairs and troubleshooting related to retrofit modifications.
Maintain records of retrofit projects, technical solutions, and lessons learned.
Develop and maintain retrofit databases, labor estimates, and installation guidelines.
Organize technical drawings, wiring plans, hydraulic schematics, and service documentation.
Support creation of standard retrofit packages and best practices.
Identify opportunities to improve retrofit processes, installation efficiency, and customer satisfaction.
Support development of standardized labor estimates and technical templates.
Collaborate with product management, engineering, and service organizations to enhance retrofit offerings.