Technical Advisor

Internal Revenue Service • Holtsville, NY

22h

About The Position

The Technical Advisor provides technical, program, and operational advisory support to managers, directors, and office chiefs on CEA processing, adjustment, computational, inventory, and case-resolution matters. The position serves as a principal technical resource to managers, coordinators, analysts, and tax examiners, helping identify, analyze, and resolve complex procedural and operational issues affecting assigned work streams.

The advisor reviews quality reports, employee surveys, customer feedback, workload information, staffing projections, inventory data, and other operational measures to identify trends and deficiencies. The role recommends corrective actions and supports management decisions involving training, workload distribution, operational priorities, and quality improvement. It also conducts fact-finding, operational reviews, and program evaluations to assess systems, processes, workload distribution, staffing requirements, and operational demands.

The position provides confidential analytical and technical support on management-sensitive matters, including Congressional inquiries, statute issues, TIGTA referrals, Unauthorized Access (UNAX) issues, employee tax matters, performance concerns, proposed personnel actions, grievances, labor-management activities, and related operational issues. The vacancy is for current permanent IRS competitive service employees in Small Business/Self Employed (SBSE), in the SBSE CAMP EXAM area.

Requirements

• One year of specialized experience at a level of difficulty and responsibility equivalent to GS-11 in the Federal service.
• Experience with organizational functions, programs, policies, regulations, procedures, and operations to evaluate program plans and determine the impact of changes on program goals.
• Experience using cross-functional programs and their interrelationships with an assigned program to conduct reviews, studies, or projects and coordinate systems and resource utilization of program operations.
• Experience using analytical and evaluative methods to assess and measure program-operation effectiveness, identify gaps or conflicts in program information, consolidate findings, and recommend alternatives.
• Experience recognizing significant tax issues and enforcement changes that affect assigned programs in order to revise procedures or recommend changes in implementing regulations.
• Experience using management planning, program and process analysis, management reporting procedures, and system capabilities to resolve operating problems and provide statistical data or other management information reports.
• Experience in oral and written communications to conduct briefings, prepare reports, document findings, and disseminate procedural and regulatory information.
• Meet applicable time-in-grade requirements; for positions above GS-05, one year (52 weeks) at the next lower grade level is required.
• Meet the time-after-competitive-appointment requirement: at least 90 days of federal civilian service since the latest non-temporary appointment from a competitive referral certificate, by the announcement closing or applicable cut-off date.
• Complete any required probationary period.
• Obtain and use a Government-issued charge card for business-related travel.
• The announcement is open to current permanent IRS competitive service employees in SBSE.

Responsibilities

• Provide technical, program, and operational advisory support on CEA processing, adjustment, computational, inventory, and case-resolution matters.
• Serve as a principal technical resource to managers, coordinators, analysts, and tax examiners to identify, analyze, and resolve complex procedural and operational issues.
• Review quality reports, employee surveys, customer feedback, workload information, staffing projections, inventory data, and other operational measures to identify trends and deficiencies.
• Recommend corrective actions and support management decisions about training, workload distribution, operational priorities, and quality improvement initiatives.
• Conduct fact-finding, operational reviews, and program evaluations of systems, processes, workload distribution, staffing requirements, and operational demands.
• Provide confidential analytical and technical support on management-sensitive matters, including Congressional inquiries, statute issues, TIGTA referrals, UNAX issues, employee tax matters, performance concerns, proposed personnel actions, grievances, and labor-management activities.

Benefits

• Comprehensive federal employee benefits package, with benefits available to employees and their families; specific eligibility depends on position type.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed