Technical Advisor

Internal Revenue Service • Saint Louis, MO

1d

About The Position

The Technical Advisor serves as the Performance Coordinator for Taxpayer Services, Accounts Management. The position controls, reviews, monitors, and validates performance evaluation reporting systems and related reports, including Work Planning and Control (WP&C), Release/Recall listings, and individual performance reports. The advisor provides monthly input and timely extraction and analysis of release/recall information to verify its validity before use, and serves as the operation’s expert and point of contact on performance issues. The position resolves problems and conducts training for measured and unmeasured employees.

The Technical Advisor inputs, monitors, and validates WP&C data; identifies discrepancies and trends for management review; and conducts extensive workflow and operational reviews. The role prepares comprehensive program analyses to evaluate whether program operations and workflow are meeting established goals and objectives. It also communicates findings and recommendations through briefings, including advice, courses of action, implementation plans, directives, and guidelines.

The position participates in special projects and studies requiring research and analysis of gathered data, and recommends solutions to special problems or projects related to Submission Processing, Accounts Management, and Compliance. Positions may be located in Holtsville, New York, or Kansas City, Missouri. Alternative work schedules and staggered work hours may be available.

Requirements

• For GS-11, one year of specialized experience equivalent in difficulty and responsibility to the GS-9 level, involving application of IRS functions, programs, policies, regulations, procedures, and operations to evaluate program plans and impacts on program goals.
• Experience using cross-functional programs and their interrelationships to conduct reviews, studies, or projects and coordinate systems and resource utilization.
• Experience applying analytical and evaluative methods to assess program effectiveness, identify information gaps or conflicts, consolidate findings, and recommend alternatives.
• Experience using management planning, program and process analysis, reporting procedures, and system capabilities to resolve operating problems and provide statistical or other management information.
• Oral and written communication skills to conduct briefings, prepare reports, document findings, and disseminate procedural and regulatory information.
• Experience using cross-functional systems and applications such as IRWorks, HR Connect, and IORS to analyze, monitor, and resolve program, performance, and operational deficiencies.
• Alternatively, specialized experience may be supplemented by a related Ph.D. or equivalent doctoral degree, three full years of progressively higher-level graduate education leading to a Ph.D. in a related field, or a related LL.M.; a qualifying combination of experience and education may also apply.
• Current civilian employees must meet the 90-day Time After Competitive Appointment requirement when applicable.
• Applicants must meet applicable time-in-grade requirements; for positions above GS-05, one year (52 weeks) at the next lower grade is required.
• A degree used to meet education requirements must generally be from an accredited or pre-accredited institution recognized by the U.S. Department of Education. Foreign education must be shown to be equivalent to U.S. education.
• Obtain and use a government-issued charge card for business-related travel.
• A probationary period may be required; employees transferred, promoted, demoted, or reassigned before completing it must complete the remainder in the new position.

Responsibilities

• Control, review, monitor, and validate performance evaluation reporting systems and associated reports, including WP&C, Release/Recall listings, and individual performance reports.
• Provide monthly input and timely extract and analyze Release/Recall information to verify its validity before use.
• Serve as the operation’s expert and point of contact on performance issues, resolve problems, and conduct training for measured and unmeasured employees.
• Input, monitor, and validate WP&C data; identify discrepancies and trends for management analysis and action.
• Conduct workflow and operational reviews and prepare program analyses to evaluate effectiveness in meeting established goals and objectives.
• Conduct briefings to communicate findings, advice, courses of action, implementation plans, directives, and guidelines.
• Participate in special projects and studies that involve researching and analyzing data, and recommend solutions to related problems or projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed