Technical Advisor & Tech Support

CEC Entertainment•Topeka, KS

2d•$0 - $10•Onsite

About The Position

At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play! This role supports our customer (Operations and Field Technical Managers) by performing quality repairs on items in the Electronics Repairs inventory list, providing technical phone support for the field from 7 A.M. to 5 P.M. Central Time, and assembling various sound and other kit assemblies to support the field. The position also involves maintaining, creating, and updating Tech manuals, schematics, and text fixtures needed for repairs, assisting in maintaining the Technical Support Web Site and implementing future upgrades, processing shipping and receiving of all exchange parts, and assisting in maintaining Tech Support Inventory (Cycle Counts and Bin Location Updates). Additionally, the role may involve assisting with CAD File creation for 3D Print Projects.

Requirements

Verbal Communication Skills
Typing/data entry (40 WPM)
Answer telephone
Computer Software: Word/Excel
High School/Equivalent
Outstanding mechanical aptitude
Written Communication Skills
Analytical Skills
Proficient at Soldering
Customer relations/service. Professional demeanor, attitude & appearance.
1 year experience as a Qualified Bench Technician.
1 year experience with CAD / 3D File creation

Responsibilities

Performs all duties and responsibilities in support of field services and operations.
Supports the Corporate Objectives, including: "If you are not serving the Guest, serve someone who is."
Support our customer (Operations and Field Technical Managers).
Conduct Quality Repairs on items in the Electronics Repairs inventory list.
Provide Technical phone support for the field from 7 A.M. to 5 P.M. Central Time
Assemble various sound and other kit assemblies to support the field.
Maintain, create and update Tech manuals, schematics and text fixtures needed for repairs.
Assist in maintaining the Technical Support Web Site and implement future upgrades to support the field.
Process shipping and receiving of all exchange parts.
Performs other duties and lends assistance to co-workers as directed by the immediate supervisor or other members of our Corporate Management Team.
Assist in maintaining Tech Support Inventory (Cycle Counts and Bin Location Updates)
Assist with CAD File creation for 3D Print Projects.

Benefits

Commission potential from $0.50 to $10.00 for each Membership you sell, and from $0.15 to $3.00 for each Fun Pass you sell! Paid out bi-weekly (unless state law requires otherwise).
Commission potential from $2.00 to $8.00 for each Membership you sell, and from $0.60 to $2.40 for each Fun Pass you sell! Paid out bi-weekly (unless state law requires otherwise).
Access to telemedicine
Early wage access
401(k) retirement plan
Employee meal discounts
Employee Assistance Program (EAP)
Tuition savings
Scholarships
Financial relief resources
Fixed indemnity medical coverage (Part-time employees)
Dental and vision options (Part-time employees)
Voluntary life and short-term disability benefits (Part-time employees)
Comprehensive medical, dental, and vision coverage (Full-time employees)
Paid sick/vacation time (Full-time employees)
Paid holidays (where applicable) (Full-time employees)
FSA/HSA options (Full-time employees)
Life and disability insurance (Full-time employees)
Voluntary benefits (Full-time employees)
Legal coverage (Full-time employees)
Additional education and student loan support (Full-time employees)
Paid sick leave
Medical, dental, vision, life, disability, and 401(k) retirement savings plan to eligible U.S. employees
Job training and career growth opportunities
Work Today, Get Paid Tomorrow employer