Technical Administrator

DAC Beachcroft•Seekonk, MA

11h•Onsite

About The Position

We’re looking for a detail-driven team player to support our claims handling and administration teams - helping manage caseloads, access client systems, support case management, and contribute to data capture, analysis, and reporting that truly adds value.

Requirements

IT literate with working knowledge of Word and Excel
Good keyboard skills
Able to work to deadlines and prioritise own workload effectively
Able to progress tasks using own initiative, seeking guidance and input from others where appropriate
Confident oral and written communication skills
Comfortable dealing with routine client and third-party correspondence
Quality and customer service oriented with a concern for accuracy and an eye for detail

Nice To Haves

Previous experience in an administrative role is preferred
Knowledge of case management systems preferred
Educated to A-Level or equivalent. Graduates welcome but not essential.
Relevant experience in a legal, insurance or claims administration environment preferred

Responsibilities

Set up new matter files on the file management system, and handle all basic procedural checks and actions on new files in accordance with agreed procedures.
Assist claims handlers and supervisors with their daily To Do List and management of their own caseload, under supervision
Conducting a review of new cases
Manage notifications and incoming work through third party systems, following established templates and protocols
Manage a small caseload of low-complexity matters under close supervision, escalating issues as appropriate and ensuring SLA-compliance
Assume responsibility for basic financial administration and transactions relating to the case
Generate monthly reporting on cases for client review using Excel
Conduct billing administration
Analyse data to help improve business success and performance
Ensure accurate data capture, monitoring and reporting
Support management information (MI) and reporting requirements, including maintaining accurate data, producing standard reports, and assisting with client-facing submissions
Ensure that the client’s brand and methodology are promoted effectively in all dealings with third parties
Assume responsibility for quality control and client protocol compliance on own caseload, including accuracy and timeliness of record keeping, file management and management reporting and information.