TECHNICAL SUPPORT ADMINISTRATOR

Arizona Department of Administration • Phoenix, AZ

1d • Hybrid

About The Position

The Public Safety Personnel Retirement System (PSPRS) is seeking talented individuals to join their diverse and inclusive team. PSPRS aims to honor the contributions of Arizona's public safety employees by providing outstanding service. The mission of PSPRS is to deliver unparalleled service in providing retirement benefits to Arizona’s community of police officers, firefighters, corrections officers, judicial and elected officials. PSPRS serves approximately 60,000 active and retired public employees and is recognized for its administrative and pension management excellence. The agency offers competitive pay and excellent benefits. The Technical Support Administrator position is located in Phoenix, AZ, and is responsible for the maintenance and support of the PSPRS end-user computing environment, MFPs, network, and server infrastructure. This role involves processing and resolving trouble calls, managing hardware and software issues, onboarding/offboarding users, implementing patches and security fixes, and ensuring compliance with IT standards. The position may offer remote work opportunities within Arizona based on business needs and performance. The State of Arizona promotes a work culture of flexibility, autonomy, and trust, with many employees participating in the State’s Remote Work Program.

Requirements

• Working knowledge of various technologies including current Microsoft Windows Operating Systems for both Desktop and Server, Active Directory or AzureAD, Microsoft Office Software, IT systems imaging and configuration management, and general IT security concepts.
• Scripting and automation.
• Strong customer service skills.
• Strong interpersonal, written and oral communication skills.
• Strong troubleshooting skills.
• Balance, prioritize and organize multiple tasks.
• Work collaboratively in teams and across the organization.
• Synthesize feedback and adjust plans accordingly.
• Build strong relationships inside and outside the organization.
• Develop and write technical documentation.
• Evaluate and test emerging technologies.
• Apply creative solutions to business problems to ensure business needs are most effectively met.
• Install and repair Workstation/Server hardware and software.
• Perform information system configuration management.
• Employment is contingent on the selected applicant passing a background investigation to include credit and criminal history.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

• VoIP and M365 experience a plus.
• Technical associate degree and/or certifications preferred.
• Ideal Candidates will have a minimum of 3 years of experience in customer support, 1 year IT system hardware and software support and network troubleshooting.

Responsibilities

• Respond to, resolve, and triage IT help desk requests.
• Provide guidance, support, and education to staff for both hardware and software including but not limited to Microsoft Office software, computer systems, VOIP systems and peripheral devices.
• Support a variety of in-house and third-party applications.
• Administer a wide range of disciplines including but not limited to Windows Desktop and Server, IT systems imaging and configuration management, endpoint protection, backups, and Document Imaging.
• Perform IT system monitoring and analysis of workstation, server, and network systems.
• Upgrade IT systems and processes as required for enhanced functionality and security issue resolution.
• Propose changes to IT systems following compliance to established standards, guidelines, policies and procedures and assists with implementing and testing new technologies.
• Perform periodical systems maintenance and inventory tasks.

Benefits

• 10 paid holidays per year
• Accrual of sick and annual leave
• Affordable medical benefits
• Participation in the Arizona State Retirement Plan (after 6 months of employment)
• Optional participation in a 457 deferred compensation program
• Employer matching on employee deferrals in the 457 plan (limited to a matching of 6% of salary on a per pay period basis)
• Workplace flexibility
• Learning environment
• Team oriented culture
• Option of a full-time or part-time remote work schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees