Technical Account Manager
Computer Business Solutions•Fort Lauderdale, FL
•Onsite
About The Position
We are seeking a Technical Account Manager (TAM) to manage and strengthen relationships with our Managed IT Services clients. The TAM will serve as a trusted technology advisor, working closely with clients and our technical teams to ensure their IT environments are secure, reliable, and aligned with their business goals. The ideal candidate combines strong IT knowledge, customer relationship management, communication, and strategic planning skills, preferably within an MSP environment.
Requirements
- 3+ years of experience in IT, Technical Account Management, Systems/Network Administration, or Managed Services.
- Working knowledge of Microsoft 365, Azure/Entra ID, networking, cybersecurity, servers, endpoints, backup, and cloud technologies.
- Strong customer service and relationship-management skills.
- Ability to explain technical concepts to non-technical business leaders.
- Excellent communication, organization, and problem-solving skills.
- Ability to manage multiple clients and priorities simultaneously.
Nice To Haves
- Previous MSP experience preferred.
- Experience with PSA and IT documentation platforms is preferred.
Responsibilities
- Serve as the primary technical and strategic contact for assigned clients.
- Build and maintain strong client relationships and ensure high customer satisfaction.
- Conduct regular client meetings and Quarterly Business Reviews (QBRs).
- Develop technology roadmaps and assist clients with IT budgeting and lifecycle planning.
- Review client environments and recommend improvements to infrastructure, Microsoft 365, cloud, networking, cybersecurity, and backup solutions.
- Review Help Desk tickets, recurring issues, escalations, and service trends.
- Coordinate with Help Desk, engineering, and project teams to resolve client issues.
- Identify cybersecurity risks and recommend appropriate remediation.
- Assist with planning and coordinating IT projects and technology upgrades.
- Maintain accurate client documentation, recommendations, and follow-up activities.
- Identify opportunities for additional services and technology improvements.
- Help drive client retention, satisfaction, and long-term account growth.
Benefits
- Competitive salary
- Paid Time Off (PTO)
- Paid holidays
- Health benefits
- Retirement benefits
- Professional development and training opportunities
- Certification and continuing education opportunities
- Career growth within a growing Managed IT Services organization
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
