Technical Account Manager
About The Position
Technical Account Managers (TAMs) are the primary contact for Varonis customers and provide onboarding, proactive ongoing value, and support. They drive measurable security outcomes across cloud data, modern data platforms, and AI systems, translating Varonis capabilities into reduced risk, controlled access, and safe AI adoption in customer environments. The role requires a motivated self-starter committed to ongoing self-development and education, with strong technical acumen and customer service skills. TAMs work with customers and internal teams to protect sensitive data, address security risks and technical issues, support customer success and renewals, and communicate recommendations and best practices. They engage customer stakeholders at all organizational levels, from technical teams to the C-suite.
Requirements
- Bachelor’s degree or equivalent experience.
- At least 4 years working in a customer-facing role at a Cloud Security, Cyber Security, or Data Security & Privacy company.
- Experience working with enterprise SaaS/IaaS/PaaS environments such as AWS, Azure, GCP, Salesforce, or M365.
- Knowledge of enterprise IT, cloud, identity and access models (EntraID/IAM), and security technologies.
- Understanding of data classification, governance, and DSPM concepts.
- Outstanding customer service skills and ability to quickly establish technical credibility and customer relationships.
- Excellent written and oral communication skills, including the ability to engage technical and executive audiences.
- Proven problem-solving abilities.
- Commitment to customer success.
- Proven success contributing to a team-oriented environment.
- Sales-oriented approach.
- Ability to work creatively and analytically in a problem-solving environment.
- Strong interpersonal skills.
Nice To Haves
- Familiarity with AI/LLM data risks and governance considerations.
Responsibilities
- Onboard customers to Varonis platforms and provide ongoing value and support.
- Guide customers through discovery, remediation, alerting, and governance of sensitive data to protect it from insider threats, cyber-attacks, and policy violations.
- Help customers identify and mitigate risks related to AI systems, including copilots, LLMs, and shadow AI usage.
- Drive measurable reduction in data exposure across cloud, SaaS, and data platforms.
- Support customer success through proactive health checks, hands-on product usage and training, and the development and sharing of best practices.
- Prepare and deliver quarterly business reviews, data risk assessments, and AI risk posture discussions.
- Work alongside Sales to identify and champion upsell opportunities.
- Learn new Varonis products as they are released and develop expertise in each client’s security ecosystem.
- Help Account Managers and Sales Engineers identify renewal risk, collaborate on remediation, and support successful renewals.
- Serve as the primary technical contact and augment support and engineering teams.
- Advocate for customers with appropriate internal Varonis teams, ensuring customer feedback is documented and assessed.
- Engage customer stakeholders at all levels, including Infrastructure, AI/ML, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
- Identify, research, manage, and remediate customer technical issues promptly; follow up with recommendations and action plans and engage internal teams as needed.
- Escalate customer issues to management when appropriate.
- Create knowledge base content that captures new learning for customer and internal reuse.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
