Technical Account Manager

Bilt • New York, NY

6d • $160,000 - $190,000

About The Position

As a Technical Account Manager, you'll own the technical relationship for a portfolio of our enterprise and retail partners, making sure the product we build actually fits how they operate — both for their initial launch and for everything we build after. You'll be the connective tissue between what partners need and what our product and engineering teams ship, translating real-world partner requirements into roadmap input while also owning the technical integration work that gets them live. While this person must have strong technical acumen and relationship management skills, they must also demonstrate a self-starter attitude and creative problem-solving. This is an exciting opportunity to join at the ground floor of a new product line at Bilt: a retail platform that orchestrates a seamless, personalized user experience across every merchant in the neighborhood. Experience in the payments space is strongly preferred. Experience supporting enterprise partners, along with retail & POS integrations, is a plus.

Requirements

• 5+ years in a technical account management, solutions engineering, implementation, or partner engineering role
• Strong understanding of RESTful APIs, webhooks, and how to read/write API specifications
• Working knowledge of SQL and Postman to independently investigate and validate issues
• Experience in payments (processing, card networks, or payment operations) — strongly preferred
• Familiarity with loyalty/rewards programs and POS/retail hardware — a plus
• Track record of owning technical relationships with external partners, including scoping, launch, and post-launch support
• Comfort operating across ambiguity — this is a new product line, and priorities will shift as we learn
• Excellent written and verbal communication skills; able to flex between engineering-level detail and executive-level summary
• Experience troubleshooting production issues under time pressure, including coordinating across multiple internal and external teams

Nice To Haves

• Experience in payments (processing, card networks, or payment operations)
• Familiarity with loyalty/rewards programs and POS/retail hardware

Responsibilities

• Partner with product and engineering during pre-launch to make sure new integrations and capabilities are scoped to fit the actual needs of enterprise and retail partners, not just the technical spec.
• Own the end-to-end launch process for your assigned partners, ensuring our API-driven platform fits seamlessly into each partner's ecosystem from day one.
• Act as the voice of the partner internally, surfacing recurring needs, gaps, and feedback to product and engineering to influence what we build next.
• Be an expert on our integrations and capabilities, able to present these concepts concisely to client management, executive leadership, and the partner itself.
• Own and manage a book of assigned partners post-launch, troubleshooting recurring technical issues, driving escalations to resolution, and documenting bugs with a focus on completion.
• Run technical calls spanning our retail partners, payment device team, and payment processors, aligning all parties on a single path to launch
• Serve as the technical escalation point for your portfolio, working in a rapid-pace environment to analyze urgency and collaborate across internal teams.
• Collaborate with product and engineering on ticket documentation, test plans, end-to-end validation in test environments, and monitoring data after deployments.
• Identify new capabilities, technology partners, and integration opportunities that expand what we can offer partners.
• Facilitate knowledge sharing across teams by creating internal and external training material, such as configuration setup guides, FAQ documents, and flow diagrams.
• Have a base knowledge of SQL and Postman to quickly validate information and resolve integration issues.

Benefits

• Competitive salary with a meaningful stake in the company via equity and our performance bonus program
• Health insurance for you (& your loved ones) from day one
• One Medical Membership
• Wellness stipends
• Family programs
• 401k plan with a match
• Commuter FSAs
• UNLIMITED PTO
• Exclusive Employee only Bilt Points
• Team Events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed