Technical Account Manager

DigitalOcean • Denver, CO

10d • Remote

About The Position

DigitalOcean is hiring a Technical Account Manager to partner with key business customers and help them achieve business outcomes through effective use of its cloud platform. The role combines technical consultation, customer advocacy, account growth, and strategic collaboration. The Senior Technical Account Manager will help customers address complex challenges, optimize cloud infrastructure, and grow their DigitalOcean deployments, while representing customer needs internally.

The position is remote. The listed compensation range is $115,000–$145,000. Eligible employees may also receive equity compensation and participate in the annual bonus plan, subject to applicable plan terms and eligibility.

Requirements

• Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
• Programming or development experience, with basic skills in at least one mainstream language such as Python or Go.
• Understanding of provisioning and deployment strategies and tools such as Terraform, Ansible, and Docker.
• Proficiency with at least one major cloud platform: AWS, Google Cloud Platform, or Azure.
• A proven track record of troubleshooting technical problems successfully.
• Familiarity with version control such as Git, SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.
• Passion for exceptional customer experiences and a history of building technical solutions aligned with business goals.
• Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.
• Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth.
• Experience advocating for customer needs and translating feedback into actionable insights.
• Strong verbal and written communication skills, including the ability to explain complex technical concepts to varied audiences.
• Ability to create and deliver technical presentations and training sessions tailored to customer needs.
• Self-starter with a passion for technology and open-source projects, eager to learn new tools and systems.
• Ability to adapt to changes in the cloud ecosystem and improve customer engagement and technical solutions.

Nice To Haves

• Experience in (Technical) Customer Success, Solutions Engineering, or Technical Account Management, particularly in fast-paced startup environments.
• Cloud certifications in AWS, GCP, Oracle, or Azure, or NVIDIA certifications for GPU and AI/ML.
• Experience with networking technologies such as Cisco or Juniper; automation tools such as Terraform or Ansible; virtualization such as KVM or Xen; and databases such as MongoDB or MySQL.
• Familiarity with open-source technologies such as Docker and Kubernetes, Kubernetes CKA/CKE certifications, or DigitalOcean’s API.
• Linux certifications such as RHCSA or RHCE.
• Experience with large CRMs such as Gainsight and Salesforce.

Responsibilities

• Develop expertise in DigitalOcean products and the evolving cloud ecosystem.
• Help customers design, diagram, and plan infrastructure architectures suited to their use cases, and explain solutions to technical and non-technical stakeholders.
• Conduct technical consultations and workshops to help customers manage their cloud environments independently.
• Maintain knowledge of cloud infrastructure best practices and current technologies through relevant certifications and coursework.
• Manage key DigitalOcean accounts and partner with customers to drive engagement, retention, and expansion of workloads.
• Conduct QBRs, assess customer progress and needs, and align on future growth strategies.
• Identify cost-reduction and performance-optimization opportunities and guide customers toward data-driven decisions.
• Collaborate with Engineering, Marketing, Account Managers, and other internal teams to align customer needs with company goals.
• Monitor customer usage trends proactively to identify risks and opportunities for growth and adoption.
• Represent customer needs in product development and support processes.
• Coordinate with Engineering and Support to resolve escalations and technical challenges.
• Present DigitalOcean offerings to customers and explain their benefits and functionality.
• Contribute to technical documentation and provide training to DigitalOcean teams and partners.
• Develop tools and scripts to improve the efficiency of technical engagements and Technical Account Management.
• Follow industry trends and best practices to improve customer engagement strategies.

Benefits

• Reimbursement for relevant conferences, training, and education, subject to company policy.
• Flexible time off, local team meetups, and mental health and well-being support; benefits and eligibility vary by location.
• Eligible employees may receive equity compensation, potentially including a new-hire equity grant and participation in the Employee Stock Purchase Program in participating countries, subject to plan terms and local eligibility.
• Eligibility to participate in the annual bonus plan; bonus amounts depend on company and individual performance, subject to plan terms and local eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed