Technical Account Manager

DigitalOcean • San Francisco, CA

11d • $115,000 - $145,000 • Remote

About The Position

DigitalOcean is hiring a Technical Account Manager to partner with key business customers and help them achieve desired outcomes by using the cloud platform in ways that align with their business strategies. The role combines technical account management with leadership, technical, and strategic responsibilities. The successful candidate will build long-term customer relationships, serve as a customer advocate, and use cloud expertise to help retain and grow customer deployments, solve complex challenges, and maximize the value of cloud infrastructure.

The position involves advising customers as they scale, designing and explaining infrastructure architectures, conducting consultations and workshops, and identifying ways to improve cost and performance. The Technical Account Manager will coordinate with customers and internal teams, represent customer needs in product and support processes, manage technical escalations, create tools and scripts to improve engagement efficiency, and contribute to documentation and training.

This is a remote role. The listed compensation range is $115,000–$145,000. The role is eligible for DigitalOcean’s annual bonus plan and may be eligible for a new-hire equity grant, subject to plan terms and local eligibility.

Requirements

• Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
• Programming or development experience, with basic skills in at least one mainstream language such as Python or Go.
• Understanding of provisioning and deployment strategies and knowledge of tools such as Terraform, Ansible, and Docker.
• Proficiency with at least one major cloud platform: AWS, Google Cloud Platform, or Azure.
• A proven track record of troubleshooting technical problems successfully.
• Familiarity with version control such as Git, SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.
• A customer-focused approach and a history of building technical solutions aligned with business goals.
• Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.
• Strong analytical skills for monitoring customer trends and identifying opportunities for improvement and growth.
• Experience advocating for customer needs and translating feedback into actionable insights.
• Strong written and verbal communication skills, including the ability to explain complex technical concepts to varied audiences.
• Ability to create and deliver technical presentations and training sessions suited to customer needs.
• Self-starter with a passion for technology and open-source projects and eagerness to learn new tools and systems.
• Ability to adapt to changes in the cloud ecosystem and seek improvements to customer engagement and technical solutions.

Nice To Haves

• Experience in Technical Customer Success, Solutions Engineering, or Technical Account Management, particularly in fast-paced startup environments.
• Cloud certifications from AWS, GCP, Oracle, or Azure, and NVIDIA certifications for GPU and AI/ML.
• Experience with networking technologies such as Cisco or Juniper; automation tools such as Terraform or Ansible; virtualization such as KVM or Xen; and databases such as MongoDB or MySQL.
• Familiarity with open-source technologies such as Docker and Kubernetes, Kubernetes certifications such as CKA or CKE, and the DigitalOcean API.
• Linux certifications such as RHCSA or RHCE.
• Experience with large CRM systems such as Gainsight and Salesforce.

Responsibilities

• Develop and maintain deep expertise in DigitalOcean products and the evolving cloud ecosystem.
• Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions to technical and non-technical stakeholders.
• Conduct technical consultations and workshops that help customers manage their cloud environments independently.
• Maintain cloud infrastructure knowledge through relevant certifications and coursework.
• Manage and maintain DigitalOcean key accounts.
• Drive customer engagement, retention, and expansion of DigitalOcean workloads.
• Conduct quarterly business reviews with key accounts, assessing progress, evolving needs, and growth strategies.
• Identify cost-reduction and performance-optimization opportunities and guide customers toward data-driven decisions.
• Collaborate with Engineering, Marketing, Account Managers, and other internal teams to align customer needs with company goals.
• Monitor customer usage trends proactively to identify risks and opportunities for growth and adoption.
• Represent customer needs in product development and support processes.
• Coordinate with Engineering and Support to resolve escalations and technical challenges.
• Deliver presentations about DigitalOcean offerings to customers.
• Contribute to technical documentation and provide training to DigitalOcean teams and partners.
• Develop tools and scripts to streamline technical engagements and improve Technical Account Management efficiency.
• Stay current with industry trends and best practices to improve customer engagement strategies.

Benefits

• Reimbursement for relevant conferences, training, and education, subject to company policy.
• Benefits may include flexible time off, local team meetups, and mental health and well-being support; offerings and eligibility vary by location.
• Eligible employees may receive equity compensation, which may include a new-hire equity grant and, in participating countries, the opportunity to participate in the Employee Stock Purchase Program.
• Eligible non-sales employees may participate in the annual bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed