Technical Account Manager - Somerset, Maine

Dubois Chemicals

4d•Onsite

About The Position

DuBois Chemicals is seeking an experienced Technical Account Manager to serve as a technical advisor to key paper and pulp customer accounts. The role bridges DuBois’ technical paper and pulp product offerings with customers’ operational needs, clarifying challenges and ensuring implemented solutions deliver their full potential. The TAM uses paper mill operational knowledge, product expertise, proactive problem-solving, and relationship building to drive adoption and retention of DuBois chemistries at high-value accounts. The position works closely with Sales, Portfolio Management, Research and Development, and support functions, while demonstrating the company’s core competencies of communication, customer focus, innovation, integrity and ethics, lean and safety, and passion to succeed. The role requires living within a one-hour commute of Somerset, Maine, maintaining a consistent presence at customer sites, and traveling up to 25%, including overnight travel. The successful candidate provides technical guidance, resolves product-related issues, supports implementation and optimization, and communicates customer feedback to internal teams. DuBois describes its brands as having more than 100 years of technical leadership, supported by globally located Research and Development Centers of Excellence.

Requirements

At least 3 years of experience with paper and pulp specialty chemical solutions, technical support, and account management.
Must live within a one-hour commute of Somerset, Maine.
Excellent customer service skills and ability to build and maintain positive customer relationships.
Ability to solve customers’ technical challenges and assist with improvement processes using product knowledge.
Goal-oriented, proactive approach to seeking new business.
Critical-thinking and problem-solving skills, with attention to detail.
Proficiency in performing technical and mechanical on-site testing.
Excellent oral, written, and presentation skills.
Proficiency with Microsoft Office, Customer Relationship Management (CRM), and analytical tools.
Ability to work independently with minimal supervision.
Ability to travel up to 25%, including overnight travel.
Must be able to perform the essential functions with or without accommodation.

Nice To Haves

Bachelor’s degree in Chemical Engineering, Paper Science Engineering, or a related discipline is preferred.

Responsibilities

Serve as the primary technical point of contact and build trust and strong relationships within paper mill accounts.
Offer strategic advice, best practices, and proactive recommendations for product implementation and optimization.
Address complex product-related queries, resolve issues quickly, and minimize business disruption for customers.
Maintain in-depth knowledge of DuBois specialty chemical solutions and customers’ technical environments.
Educate customers on new features and best practices to encourage optimal product adoption and usage.
Work with the District Sales Manager to develop strategic account plans and manage an opportunity pipeline in CRM.
Lead technical check-ins and contribute to Business Reviews, clearly quantifying and articulating the value of DuBois solutions to customers.
Collaborate with customers and internal Sales, Service, Research and Development, and Portfolio Management teams to deliver on commitments.
Provide regular customer feedback to Portfolio Management and Research and Development teams.
Maintain a consistent presence at customer sites to provide service and support, prevent churn, and increase sales and profitability.
Document and communicate service findings for every customer visit in CRM.