Technical Account Manager - Texas, Colorado or Illinois

Lema AI•Texas City, TX

About The Position

Lema is building a platform that analyzes vendors from an attacker’s perspective to help companies understand how vendor vulnerabilities could provide access to their systems. Backed by Team8, Salesforce Ventures, and F2, Lema is growing its team as it scales the platform. The Technical Account Manager owns the customer journey from onboarding and adoption through renewal and expansion, serving as the primary contact for customer success and value realization. The role proactively drives platform adoption, supports technical enablement and integrations, and partners with Account Executives to support long-term customer success. It also connects customers with Product and Engineering, leads strategic business reviews, and helps establish foundational customer processes and playbooks. This position is based in Texas, Colorado, or Illinois.

Requirements

Must be based in Texas, Colorado, or Illinois.
At least 4 years of experience in a customer-facing post-sales role, such as Technical Account Manager, Customer Success Manager, or Implementation, at a B2B SaaS company.
Comfort discussing APIs and integrations and configuring software workflows; ability to troubleshoot technical issues before escalating to Engineering.
Demonstrated ability to partner with Sales or Account Executives on account planning and retention.
Strong written and verbal communication skills, including the ability to explain complex concepts to technical users and business stakeholders.
Self-motivated and organized, and comfortable working in a fast-paced environment where processes are still being defined.
Strong experience in Governance, Risk, and Compliance (GRC) or third-party risk management (TPRM) is required, including understanding vendor-risk workflows, compliance frameworks, and due diligence.

Responsibilities

Manage a portfolio of customers through onboarding, adoption, and renewal, serving as the primary point of contact for customer health and value realization.
Guide customers in using the platform to achieve their risk management goals.
Partner with Account Executives to identify upsell opportunities and secure renewals; the Account Executive leads commercial negotiations.
Assist customers with platform configuration, integrations such as SSO, Jira, and Slack, and workflow customization.
Translate customer feedback into clear product requirements for Product and Engineering teams.
Conduct regular quarterly business reviews with stakeholders to demonstrate value and align on future goals.
Help define implementation processes, health-scoring methodology, and support workflows.