Technical Account Manager - Texas, Colorado or Illinois

Lema AI•Texas City, TX

2h•$170,000 - $200,000

About The Position

Lema is hiring a Technical Account Manager to own the customer journey from onboarding and adoption through renewal and expansion. The role serves as the primary point of contact for customer success and value realization, proactively driving platform adoption, supporting technical enablement and integrations, and partnering with Account Executives on long-term customer success. The Technical Account Manager acts as a bridge between customers and Product/Engineering, leads strategic business reviews, and helps establish foundational processes and playbooks as an early team member. The position is based in Texas, Colorado, or Illinois. Lema describes itself as a fast-moving company focused on turning vendor risk into a security discipline. It is backed by Team8, Salesforce Ventures, and F2 and is scaling its team and platform.

Requirements

Based in Texas, Colorado, or Illinois.
At least 4 years of experience in a customer-facing post-sales role, such as Technical Account Manager, Customer Success Manager, or Implementation, at a B2B SaaS company.
Comfort discussing APIs and integrations, configuring software workflows, and troubleshooting technical issues before escalating to Engineering.
Proven ability to partner effectively with Sales or Account Executives on account planning and retention.
Strong written and verbal communication skills, including the ability to explain complex concepts to technical users and business stakeholders.
Self-motivated and organized, with the ability to work in a fast-paced environment where processes are still being defined.
Strong experience in GRC (Governance, Risk, and Compliance) or TPRM is required, including understanding vendor risk workflows, compliance frameworks, and due diligence.

Responsibilities

Own a portfolio of customers through onboarding, adoption, and renewal, serving as the primary point of contact for customer health and value realization.
Guide customers in using the platform to achieve their risk management goals.
Partner with Account Executives to identify upsell opportunities and secure renewals; the Account Executive leads commercial negotiations.
Assist customers with platform configuration, integrations such as SSO, Jira, and Slack, and workflow customization.
Translate customer feedback into clear product requirements for Product and Engineering teams.
Conduct regular quarterly business reviews with stakeholders to demonstrate value and align on future goals.
Help define implementation processes, health-scoring methodology, and support workflows.