Technical Account Manager
About The Position
The Technical Account Manager (TAM) actively drives and manages the post-sales process with enterprise-level customers. The role articulates the company’s technology and product positioning to business and technical users, identifies technical and business issues within assigned accounts, and supports customer satisfaction through all stages of the sales process. The position provides product, technical, functional, and business-related support; develops potential new business opportunities; conveys customer requirements to internal teams; delivers sales presentations; and attends industry events. The role is remote and requires travel throughout the sales territory.
Requirements
- Be self-motivated and have strong knowledge of security and compliance, including vulnerability management, cloud security, policy compliance, intrusion detection systems (IDS), intrusion prevention systems (IPS), network scanners, PCI, policy compliance and audit tools, and other enterprise security solutions.
- Possess strong presentation skills and communicate professionally in emails, RFPs, and reports.
- Be comfortable interacting at all levels of customer organizations, from C-level executives to front-line technical staff.
- Be organized and analytical, and able to overcome sales obstacles with creative and adaptive approaches.
- Have 5–7 years of relevant experience.
- Have a bachelor’s degree or equivalent experience.
- Have excellent written and oral communication skills.
- Be able to travel throughout the sales territory.
Nice To Haves
- Knowledge of federal regulatory compliance issues such as ISO 27001, HIPAA, GLBA, and Sarbanes-Oxley (SOX).
- Big 4 or similar consulting experience.
Responsibilities
- Provide product and technical support for assigned accounts.
- Identify and develop potential new business opportunities.
- Convey customer requirements to Product Management, Marketing, and Engineering teams.
- Provide functional and technical support to customers.
- Respond to customer questions on technical and business-related issues.
- Deliver high-level and detailed sales presentations.
- Attend conferences, seminars, and similar events.
- Identify technical and business issues of assigned accounts to help ensure customer satisfaction throughout the sales process.
Benefits
- Comprehensive and highly competitive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
