About The Position
ThousandEyes is integrated across Cisco’s technology portfolio, helping customers deploy at scale and delivering AI-powered assurance insights across networking, security, collaboration, and observability. The Technical Account Manager team acts as a strategic bridge between the ThousandEyes platform and customers’ critical digital initiatives, serving as trusted advisors to global enterprises. The Technical Account Manager is the primary advocate for assigned accounts, coordinating technical success and encouraging long-term platform adoption. The role involves analyzing network performance data, providing actionable insights, and turning technical challenges into strategic business opportunities. Working with Engineering, Sales, Product, and Customer Success teams, the TAM leads periodic business reviews and technical health check-ins to align solutions with customers’ evolving infrastructure goals and support measurable value realization. The work contributes to customer retention and satisfaction.
Requirements
- Bachelor’s degree and 7+ years of related experience, or a master’s degree and 4+ years of related experience, or a PhD and 1+ year of related experience.
- Experience in a customer-facing technical role, such as Technical Account Management, Solutions Engineering, or Professional Services.
- Experience with application and network protocols, including HTTP, DNS, TCP/IP, and BGP.
- Experience administering Linux systems, including reading system logs and checking network connectivity.
- Experience with application and network performance analysis solutions.
Nice To Haves
- Ability to communicate data-supported technical findings in writing and presentations.
- Ability to collaborate with remote teams, manage project tasks and deadlines, and learn unfamiliar technologies to solve technical problems.
- Cisco CCNA or DevNet certification, or a cloud certification such as AWS.
- Experience with Cloud/SaaS software products.
- Experience with at least one virtualization platform: KVM, VMware, Hyper-V, or VirtualBox.
- Experience administering containers with Docker or Kubernetes.
- Experience troubleshooting authentication, permissions, or single sign-on in software services.
- Experience using Python or JavaScript to collect or analyze technical data or automate checks.
- Experience using an AI tool for a technical task and explaining the task, the output produced, and how the output was checked against source data or test results.
Responsibilities
- Serve as the primary advocate for assigned customer accounts.
- Coordinate technical success and drive long-term platform adoption.
- Analyze complex network performance data and provide actionable insights.
- Help turn technical roadblocks into strategic business opportunities.
- Partner with Engineering, Sales, Product, and Customer Success teams.
- Lead periodic business reviews and technical health check-ins.
- Ensure solutions align with customers’ evolving infrastructure goals and support measurable value realization.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
