Technical Account Manager
About The Position
DigitalOcean is seeking a Technical Account Manager to partner with its most critical business customers and help them achieve desired outcomes through effective use of the cloud platform. The role combines technical consultation, customer advocacy, and strategic account partnership to retain and grow customer deployments, solve complex challenges, and maximize the value of cloud infrastructure. The Technical Account Manager serves as a customer voice within DigitalOcean and works with internal teams to improve customer experiences and support the company’s long-term success. The position includes advising customers as they scale, developing infrastructure architectures, conducting customer workshops and business reviews, and identifying ways to improve cloud costs, performance, adoption, and growth. It also involves resolving escalations with Engineering and Support, creating technical materials and training, and developing tools and scripts to make technical engagements more efficient. This is a remote role.
Requirements
- Proven experience with cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
- Programming or development experience, with basic skills in at least one mainstream language such as Python or Go.
- Understanding of provisioning and deployment strategies and knowledge of tools such as Terraform, Ansible, and Docker.
- Proficiency with at least one major cloud platform: AWS, Google Cloud Platform, or Azure.
- Proven track record of troubleshooting technical problems successfully.
- Familiarity with version control such as Git, SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.
- A customer-focused approach and a history of building technical solutions aligned with business goals.
- Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.
- Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth.
- Experience advocating for customer needs and translating feedback into actionable insights.
- Strong verbal and written communication skills, including the ability to explain complex technical concepts to varied audiences.
- Ability to create and deliver technical presentations and training sessions tailored to customer needs.
- Self-starter with an interest in technology and open-source projects and a willingness to learn new tools and systems.
- Ability to adapt to changes in the cloud ecosystem and continually improve customer engagement and technical solutions.
Nice To Haves
- Experience in Technical Customer Success, Solutions Engineering, or Technical Account Management, particularly in fast-paced startup environments.
- Cloud certifications such as AWS, GCP, Oracle, or Azure, or NVIDIA certifications for GPU and AI/ML.
- Experience with networking technologies such as Cisco or Juniper; automation tools such as Terraform or Ansible; virtualization technologies such as KVM or Xen; and databases such as MongoDB or MySQL.
- Familiarity with open-source technologies such as Docker and Kubernetes, Kubernetes certifications (CKA/CKE), or the DigitalOcean API.
- Linux certifications such as RHCSA or RHCE.
- Experience with large CRMs such as Gainsight and Salesforce.
Responsibilities
- Develop and maintain expertise in DigitalOcean products and the evolving cloud ecosystem.
- Design, diagram, and plan infrastructure architectures for customer use cases, explaining solutions to technical and non-technical stakeholders.
- Conduct technical consultation sessions and workshops that help customers manage their cloud environments independently.
- Maintain knowledge of cloud infrastructure best practices and emerging technologies through certifications and coursework.
- Manage and maintain DigitalOcean key accounts.
- Partner with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.
- Conduct quarterly business reviews with key accounts, assess progress and evolving needs, and align on growth strategies.
- Identify opportunities for cost reduction and performance optimization, helping customers make data-driven cloud investment decisions.
- Collaborate with Engineering, Marketing, Account Managers, and other internal teams to align customer needs with DigitalOcean’s strategic goals.
- Monitor customer usage trends proactively to identify risks and opportunities for growth and adoption.
- Represent customer needs in product development and support processes.
- Coordinate with Engineering and Support to resolve escalations and technical challenges.
- Deliver presentations explaining DigitalOcean offerings to customers.
- Contribute to technical documentation and provide training for DigitalOcean teams and partners.
- Develop tools and scripts that streamline technical engagements and improve Technical Account Management efficiency.
- Track industry trends and best practices to improve customer engagement strategies.
Benefits
- Reimbursement for relevant conferences, training, and education, subject to company policy.
- Flexible time off.
- Local team meetups.
- Mental health and well-being support.
- Eligible employees may receive equity compensation, which may include a new-hire equity grant and, in participating countries, participation in the Employee Stock Purchase Program.
- Eligible non-sales employees may participate in the annual bonus plan.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
